Luxury Retail Assistant Manager — Lead Sales & Service

Robert Graham Designs; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discount

Job summary

Robert Graham Designs, based in Dallas, is seeking an Assistant Store Manager to help drive store performance and promote a sales culture aligned with the brand. You will lead, motivate and support the team to deliver exemplary service and a positive customer experience.

Responsibilities include leveraging reports to optimize selling, managing operations, merchandising, inventory, loss prevention, and close collaboration with the Store Manager and corporate offices.

Qualifications

• Minimum 3 years luxury retail management experience leading a sales team.
• Superb communication skills – verbal and written.
• PC literate – Excel, Word, Outlook.

Responsibilities

• Lead by example to assist in achieving sales goals and KPIs.
• Assist Store Manager in utilizing reports to identify opportunities (best sellers, product sell through, stock levels, employee productivity).
• Set measurable performance standards and goals based on Company’s expectations and metrics.
• Work with Store Manager to identify marketing opportunities to build customer base and local market.
• Create additional business opportunities by ensuring team members focus on maintaining strong customer relationships.
• Ensure all associates provide the highest level of customer service to achieve World Class Service standards.
• Ensure staff maintains constant client communication through client books and client database.
• Resolve all client problems and complaints quickly and effectively.
• Assist sales associates with various customer service issues.

Skills

Luxury retail mgmt

Communication skills

MS Office skills

Education

Bachelor’s degree preferred

Tools

Excel

Word

Outlook

Job description

Robert Graham Designs, based in Dallas, is seeking an Assistant Store Manager to help drive store performance and promote a sales culture aligned with the brand. You will lead, motivate and support the team to deliver exemplary service and a positive customer experience.

Responsibilities include leveraging reports to optimize selling, managing operations, merchandising, inventory, loss prevention, and close collaboration with the Store Manager and corporate offices.