Luxury Retail ASM — Lead, Coach & Elevate Client Experience

Diptyque; Dallas (TX); On-site; USD 37,000 - 39,000; Full time

Job summary

Diptyque is seeking an Assistant Store Manager in Dallas to lead the floor in the Store Manager's absence, deliver luxury client experiences, and drive sales performance. The role prepares candidates for Store Manager responsibilities through hands-on leadership and cross-functional partnerships across operations, CRM, and merchandising.

The ASM will mentor staff, manage daily store operations, and uphold Diptyque's standards of service and brand storytelling.

Qualifications

• Minimum 3 years of retail management experience, preferably in luxury or beauty.
• Strong understanding of retail KPIs and business acumen.
• Excellent communication and team leadership skills.
• Proficiency with Microsoft Office.

Responsibilities

• Lead by example in delivering exceptional client service and luxury experiences.
• Support CRM initiatives and client engagement targets.
• Analyze store performance and identify opportunities with the Store Manager to drive results.
• Contribute to weekly and monthly business reviews and reporting.
• Motivate and coach the team in the Store Manager's absence.
• Support onboarding, training, and development of team members.
• Ensure daily briefings and clearly communicated store goals.
• Foster a culture of feedback, recognition and continuous learning.
• Oversee daily operations including opening/closing procedures, cash handling, and adherence to policies.
• Support inventory management, product allocation, and stock optimization.
• Execute visual merchandising strategies and provide feedback on sell-through.
• Maintain a clean, brand-aligned store environment.
• Embody Diptyque's values in grooming, storytelling, and client interactions.
• Ensure the team reflects the brand's luxury positioning and service standards.
• Communicate brand updates and market insights to the team.
• Attend meetings in the Store Manager's absence.
• Protect confidential information; support safety protocols and address team concerns.
• Maintain a safe, inclusive workplace.

Skills

Retail Management

Customer Service

Leadership

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Diptyque is seeking an Assistant Store Manager in Dallas to lead the floor in the Store Manager's absence, deliver luxury client experiences, and drive sales performance. The role prepares candidates for Store Manager responsibilities through hands-on leadership and cross-functional partnerships across operations, CRM, and merchandising.

The ASM will mentor staff, manage daily store operations, and uphold Diptyque's standards of service and brand storytelling.