Luxury Retail Sales Supervisor

Diptyque Paris; New York (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

Diptyque Paris is seeking a Sales Supervisor for our New York flagship store. You will support the Store Manager and drive sales, client experience, and operations in a luxury setting.

As a Brand Ambassador, you’ll lead by example, manage KPIs, coach the team, and ensure high standards in service, product knowledge, cash handling, and loss prevention. You’ll play a key role in clienteling and events.

Qualifications

• Experience in luxury retail setting is required.
• Strong KPI focus and results-driven.
• Excellent client service and communication skills.
• Ability to lead a team and inspire performance.

Responsibilities

• Deliver agreed KPIs for the store - KPIs focus on sales, AVT, IPT, conversion and CRM.
• Inspire and motivate the team by leading by example.
• Communicate commercial understanding to improve store performance and client experience.
• Embodiment of Diptyque values in grooming, storytelling and behaviors for a unique client experience.
• Guarantee excellent client welcoming and supervise sales to maintain brand standards.
• Contribute to Client Experience training for all team members.
• Lead as point of reference in absence of Store Manager/Asst Manager.
• Handle VIP clients directly and effectively.
• Stay aware of competitors and industry trends.
• Drive development of client database and CRM KPIs.
• Demonstrate product knowledge for new and key ranges.

Skills

Sales leadership

Customer service

Team motivation

Brand ambassador

CRM knowledge

KPI management

Product knowledge

Cash handling

Loss prevention

Visual merchandising

Tools

POS system

Inventory management

Job description

Diptyque Paris is seeking a Sales Supervisor for our New York flagship store. You will support the Store Manager and drive sales, client experience, and operations in a luxury setting.

As a Brand Ambassador, you’ll lead by example, manage KPIs, coach the team, and ensure high standards in service, product knowledge, cash handling, and loss prevention. You’ll play a key role in clienteling and events.