Luxury Resort Restaurant GM - Guest Experience Leader

Four Seasons; Kailua (HI); On-site; USD 89,000 - 107,000; Full time

Benefits offered by this job

On-site Physical Therapist

24-hour Indoor/Outdoor Gym access

Holiday, vacation, and sick pay

Robust benefit plan

Company match 401K

Laundered employee uniform

Free employee meals

Complimentary stays at Four Seasons

Training and development opportunities

Employee recognition programs

Job summary

Four Seasons Resort Hualālai in Hawaii seeks a Restaurant General Manager – ULU to lead one of our celebrated dining experiences along the ocean’s edge. This role shapes an elevated yet approachable atmosphere, focusing on sustainability and local sourcing while driving guest satisfaction and team development.

The GM will partner with the Executive Chef and F&B leadership to evolve menus and guest experiences, maintain luxury standards, and manage daily operations with accountability and a

Qualifications

• Proven leadership experience in a luxury, high-volume restaurant or resort.
• Strong business acumen across labor management, financial performance.
• Excellent communication and relationship-building skills.
• Passion for delivering exceptional guest experiences.

Responsibilities

• Lead, inspire, and develop a high-performing team of managers and line employees.
• Maintain a visible floor presence, creating meaningful guest connections.
• Deliver a seamless, elevated dining experience aligned with Forbes Five-Star standards.
• Oversee daily operations with precision and consistency.
• Collaborate with Executive Chef and F&B leadership on menus, wine programs, and guest experiences.
• Foster accountability, collaboration, and continuous improvement.
• Manage financial performance including labor, costs, inventory, and revenue.
• Handle guest feedback and service recovery professionally.
• Ensure the environment reflects Four Seasons quality and standards.
• Collaborate cross-functionally to support Resort operations.

Skills

Leadership

Guest service

Financial acumen

Operational management

Job description

Four Seasons Resort Hualālai in Hawaii seeks a Restaurant General Manager – ULU to lead one of our celebrated dining experiences along the ocean’s edge. This role shapes an elevated yet approachable atmosphere, focusing on sustainability and local sourcing while driving guest satisfaction and team development.

The GM will partner with the Executive Chef and F&B leadership to evolve menus and guest experiences, maintain luxury standards, and manage daily operations with accountability and a