Director of Luxury Residence Operations

Boar's Head Resort; Charlottesville (VA); In loco; USD 120.000 - 150.000; Tempo pieno

Descrizione del lavoro

Boar’s Head Resort seeks a Director of Residence to provide executive-level leadership for Birdwood Mansion’s hotel, dining, catering, and banquet operations. You will align with Boar’s Head standards, drive revenue growth, and ensure exceptional guest experiences through proactive leadership and collaboration with resort leadership and shared services.

Responsibilities include overseeing staffing, scheduling, guest services, pre-arrival planning, and coordination of resort amenities.

Competenze

• Minimum 10 years in hotel operations, fine dining, and banquet management.
• Minimum 5–8 years of management or supervisory experience.
• Bachelor’s degree in business administration, Hospitality Management, Hotel Management, or related field.
• Strong knowledge of wines, spirits, cocktails, and beverage service.
• Excellent communication, interpersonal, and leadership skills.
• Demonstrated ability to train, coach, mentor, and develop team members.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Commitment to exceptional guest service and consistently high service standards.
• Professional demeanor, personal grooming, and presentation.
• Ability to work collaboratively in a team-oriented environment.
• Flexibility to work varied schedules, weekends, holidays, and extended hours as business needs require.
• Ability to stand and remain active for extended periods.

Mansioni

• Provide executive-level operational leadership for hotel, dining, catering, and banquet operations.
• Oversee daily operations, staffing, scheduling, coaching, and performance expectations.
• Coordinate pre-arrival planning and resort amenities (golf, wellness, etc.).
• Ensure consistent service standards and financial performance.
• Drive revenue growth and guest satisfaction across the residence.

Conoscenze

Leadership

Communication

Team coaching/mentoring

Organizational skills

Guest service orientation

Collaboration

Flexibility

Formazione

Bachelor’s degree in business administration/Hospitality Management/Hotel Management

MBA preferred

Descrizione del lavoro

Boar’s Head Resort seeks a Director of Residence to provide executive-level leadership for Birdwood Mansion’s hotel, dining, catering, and banquet operations. You will align with Boar’s Head standards, drive revenue growth, and ensure exceptional guest experiences through proactive leadership and collaboration with resort leadership and shared services.

Responsibilities include overseeing staffing, scheduling, guest services, pre-arrival planning, and coordination of resort amenities.