Luxury Resort Host/Hostess — First to Welcome Guests

Pier Sixty Six; Deep Creek (FL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability benefits

401(k) plan with company match

Complimentary meals

Complimentary room nights

Job summary

Pier Sixty-Six Resort in Fort Lauderdale invites applications for a Host/Hostess at Pelican Landing. You will be the first point of contact, delivering a warm welcome and ensuring guests start their experience positively.

This fast-paced environment requires a passion for exceptional customer service and a polished, guest-focused demeanor. Responsibilities include greeting guests, seating, waitlist management, reservations, and maintaining a clean hostess station.

Qualifications

• Energetic, enthusiastic, and motivated individual.
• Must be able to speak, comprehend, read, and write English.
• Must have effective communication skills.
• Ability to implement and uphold service standards.
• Ability to prioritize and organize work assignments.
• Ability to interact with all associates and guests of the resort.
• Ability to work well in stressful, high-pressure situations.
• Must be able to stand or walk for extended periods of time.
• Must be flexible and available to work days, evenings, weekends, and holidays.

Responsibilities

• Greet guests with a friendly and welcoming demeanor upon arrival.
• Assist in seating Members and guests according to seating chart or guest preferences.
• Manage waitlist during peak hours and provide accurate wait time estimates.
• Answer phone calls and take reservations or provide information as needed.
• Maintain cleanliness and organization of the hostess/host station and dining area.
• Manage guest inquiries, complaints, or special requests with professionalism and efficiency.
• Adhere to departmental policies and procedures.
• Effectively communicate with peers, management, line, and front-of-the-house employees.
• Practice effective listening: seek to understand.

Skills

English proficiency

Customer service

Communication skills

Multitasking

Professional appearance

Education

High School Diploma or GED

Job description

Pier Sixty-Six Resort in Fort Lauderdale invites applications for a Host/Hostess at Pelican Landing. You will be the first point of contact, delivering a warm welcome and ensuring guests start their experience positively.

This fast-paced environment requires a passion for exceptional customer service and a polished, guest-focused demeanor. Responsibilities include greeting guests, seating, waitlist management, reservations, and maintaining a clean hostess station.