Host - Pelican Landing

Pier Sixty Six; Deep Creek (FL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability benefits

401(k) plan with company match

Complimentary meals

Complimentary room nights

Job summary

Pier Sixty-Six Resort in Fort Lauderdale invites applications for a Host/Hostess at Pelican Landing. You will be the first point of contact, delivering a warm welcome and ensuring guests start their experience positively.

This fast-paced environment requires a passion for exceptional customer service and a polished, guest-focused demeanor. Responsibilities include greeting guests, seating, waitlist management, reservations, and maintaining a clean hostess station.

Qualifications

• Energetic, enthusiastic, and motivated individual.
• Must be able to speak, comprehend, read, and write English.
• Must have effective communication skills.
• Ability to implement and uphold service standards.
• Ability to prioritize and organize work assignments.
• Ability to interact with all associates and guests of the resort.
• Ability to work well in stressful, high-pressure situations.
• Must be able to stand or walk for extended periods of time.
• Must be flexible and available to work days, evenings, weekends, and holidays.

Responsibilities

• Greet guests with a friendly and welcoming demeanor upon arrival.
• Assist in seating Members and guests according to seating chart or guest preferences.
• Manage waitlist during peak hours and provide accurate wait time estimates.
• Answer phone calls and take reservations or provide information as needed.
• Maintain cleanliness and organization of the hostess/host station and dining area.
• Manage guest inquiries, complaints, or special requests with professionalism and efficiency.
• Adhere to departmental policies and procedures.
• Effectively communicate with peers, management, line, and front-of-the-house employees.
• Practice effective listening: seek to understand.

Skills

English proficiency

Customer service

Communication skills

Multitasking

Professional appearance

Education

High School Diploma or GED

Job description

Overview

South Florida’s beacon of hospitality, Pier Sixty-Six Resort returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave will be home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches resulting in extraordinary experiences. The Resort will assemble over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a well-rounded and seasoned Host/Hostess - Pelican Landing to join our Pier Sixty-Six Resort opening team! We are seeking friendly and outgoing individuals with food and beverage experience to join our team as a Hostess / Host. As a Hostess / Host, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring their experience starts off on a positive note. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering exceptional customer service.

Reporting to the outlet Assistant Director of Food & Beverage, you will support and provide excellent service at our resort pools, locatedthroughout three levels of our iconic resort. This high-volume requires a passion for personalized service and guest engagement. The new hot spot inFort Lauderdale will offer luxury productsand service, in a dynamic environment.

Responsibilities

• Greet guests with a friendly and welcoming demeanor upon arrival.
• Assist in seating Members and guests according to seating chart or guest preferences.
• Manage waitlist during peak hours and provide accurate wait time estimates.
• Answer phone calls and take reservations or provide information as needed.
• Maintain cleanliness and organization of the hostess/host station and dining area.
• Manage guest inquiries, complaints, or special requests with professionalism and efficiency.
• Adhere to departmental policies and procedures.
• Effectively communicate with peers, management, line, and front-of-the-house employees
• Practice effective listening: (seek to understand)
• Perform related duties as required.
• Be responsible for the cleanliness of the immediate work area as well as the general property.
• Adhere to proper grooming, dress and uniform standards as set forth by Resort policy.
• Be courteous to all guests and coworkers.
• Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware, and garnishes at their respective outlet.
• Perform additional tasks assigned by Supervisors.

Qualifications

• Energetic, enthusiastic, and motivated individual
• Must be able to speak, comprehend, read, and write English.
• Must have effective communication skills.
• Ability to implement and uphold service standards.
• Ability to prioritize and organize work assignments.
• Ability to interact with all associates and guests of the resort.
• Ability to work well in stressful, high-pressure situations.
• Must be able to stand or walk for extended periods of time.
• Must be flexible and available to work, days, evenings, weekends, and holidays.
• Ability to work under variable temperature conditions.
• Ability to focus attention on guest needs, remaining calm and courteous.
• Ability to think clearly, quickly, maintain concentration and make concise decisions in pressure situations.
• Ability to remain stationary at assigned post when specified.
• Ability to endure abundant physical movements throughout the work areas.

Experience, Education, & Licensure

• High School Diploma or GED recommended.
• Some College experience or Degree recommended.
• Previous Host experience in a professional setting is preferred.

As a valued member of the CoralTree team, you will receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Hospitality managed properties

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort