Luxury Resort Front Desk Concierge

Nemacolin Woodlands Resort; Town of Farmington (WI); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly wages

401(k) program

Medical, dental, and vision coverage

Paid time off

Discounted associate meals

Access to The Rec Center and resort AM

Job summary

Nemacolin Woodlands Resort seeks a Front Desk Associate to shape the guest’s arrival, stay, and departure with polished service. You will verify guest information, manage accounts, and coordinate across departments to ensure seamless experiences for Forbes Five‑Star and AAA Five‑Diamond guests.

Responsibilities include handling first-contact interactions, protecting guest privacy, and supporting the resort’s commitment to exceptional guest service, even during high-volume periods.

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Greet guests and create a polished first impression.

Skills

Warm, welcoming presence

Guest service orientation

Strong communication skills

Curiosity about the resort and local:

Composure under pressure

Organization and detail orientation

Ability to learn PMS tech

Collaborative mindset

Professionalism and discretion

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Job description

Nemacolin Woodlands Resort seeks a Front Desk Associate to shape the guest’s arrival, stay, and departure with polished service. You will verify guest information, manage accounts, and coordinate across departments to ensure seamless experiences for Forbes Five‑Star and AAA Five‑Diamond guests.

Responsibilities include handling first-contact interactions, protecting guest privacy, and supporting the resort’s commitment to exceptional guest service, even during high-volume periods.