Luxury Guest Experience Concierge

Nemacolin Career; Farmington Township (PA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly wages

401(k)

Medical, dental, and vision coverage

Paid time off

Discounted associate meals

Spa and activities savings

Access to resort facilities

Job summary

Nemacolin Career in Pennsylvania is seeking a hospitality-focused guest services associate to serve as the central point of contact for guests and resort teams. You will guide guests on accommodations, amenities, dining, spa services, transportation, and local attractions with warmth and efficiency.

The role emphasizes confidentiality, professional communication, and collaboration across departments to ensure timely fulfillment of guest requests and exceptional service continuity.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in a call center or guest services.
• Proficient verbal communication and professional etiquette.
• Ability to multitask in a fast-paced environment.
• Experience with PBX or HotSOS is preferred.
• Multilingual abilities are a plus.

Responsibilities

• Serve as central phone and text connection for guests and resort teams.
• Provide accurate guidance on accommodations, amenities, dining, and services.
• Coordinate with departments to fulfill guest requests promptly.
• Enter and track guest requests using service platforms.
• Maintain guest records and ensure confidentiality.
• Support service excellence and training initiatives.

Skills

Verbal communication

Active listening

Multitasking

Telephone etiquette

Customer service

Time management

Confidentiality

Flexibility

Collaboration

Discretion

Education

High school diploma or equivalent

Tools

PBX

HotSOS

Job description

Nemacolin Career in Pennsylvania is seeking a hospitality-focused guest services associate to serve as the central point of contact for guests and resort teams. You will guide guests on accommodations, amenities, dining, spa services, transportation, and local attractions with warmth and efficiency.

The role emphasizes confidentiality, professional communication, and collaboration across departments to ensure timely fulfillment of guest requests and exceptional service continuity.