Luxury Resort F&B Service Expert

Ensemble Hospitality; Santa Rosa (AZ); On-site; USD 32,000 - 52,000; Full time

Job summary

Vinarosa Resort, managed by Ensemble Hospitality, seeks a Food & Beverage Service Expert (Waiter/Waitress) to deliver a refined dining experience across our outlets and events. You will apply menu and beverage knowledge, upsell confidently, and collaborate with culinary, bar, and leadership teams to ensure flawless service.

Uphold luxury standards, maintain presentation, and participate in service recovery to enhance guest satisfaction and revenue performance.

Qualifications

• Previous restaurant or hotel service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask while maintaining attention to detail.
• Basic knowledge of wine, spirits, and food pairings preferred.
• Comfort using POS systems and handling transactions accurately.
• Commitment to service excellence and guest satisfaction.

Responsibilities

• Provide warm, professional, and attentive service to all guests in accordance with luxury hotel standards.
• Demonstrate thorough knowledge of food, beverage, wine, and cocktail offerings, including ingredients and preparation.
• Accurately take and enter guest orders using the property POS system.
• Deliver food and beverages with correct timing, presentation, and service etiquette.
• Monitor service pacing to ensure a smooth and enjoyable dining experience.
• Execute upselling techniques to enhance guest experience and increase check averages.
• Maintain clean, organized tables, service stations, and dining areas throughout service.
• Follow proper cash handling, credit card processing, and tip reporting procedures.
• Adhere to responsible alcohol service guidelines and verify guest identification as required.
• Comply with all food safety, sanitation, and hygiene standards.
• Assist with opening, closing, and side work duties including mise en place and breakdown.
• Communicate effectively with kitchen, bar, and support teams to ensure service accuracy.
• Respond promptly and professionally to guest concerns, escalating when appropriate.
• Support banquet and event service as needed based on business demands.

Skills

Communication skills

Interpersonal skills

Multitasking

Wine & spirits knowledge

POS familiarity

Guest service excellence

Tools

POS systems

Job description

Vinarosa Resort, managed by Ensemble Hospitality, seeks a Food & Beverage Service Expert (Waiter/Waitress) to deliver a refined dining experience across our outlets and events. You will apply menu and beverage knowledge, upsell confidently, and collaborate with culinary, bar, and leadership teams to ensure flawless service.

Uphold luxury standards, maintain presentation, and participate in service recovery to enhance guest satisfaction and revenue performance.