Luxury F&B Service Expert: Elevate the Guest Experience

Paylocity; Santa Rosa (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Vinarosa Resort seeks a Food & Beverage Service Expert (Waiter/Waitress) to deliver refined, guest-focused service across its restaurants, bars, lounges, and event venues. You will apply luxury standards, knowledge of menu and beverages, and precise upselling to enhance guest satisfaction and revenue.

Collaborate with culinary and leadership teams to ensure seamless service, maintain spotless tables and stations, and respond professionally to guest concerns.

Qualifications

• Experience in restaurant or hotel service preferred.
• Ability to multitask with attention to detail.
• Knowledge of wine, spirits and food pairings desired.
• Comfort with POS systems and processing transactions.
• Commitment to service excellence and guest satisfaction.

Responsibilities

• Provide warm, professional service to guests in accordance with luxury hotel standards.
• Demonstrate thorough knowledge of food, beverage, wine, and cocktail offerings, including ingredients and preparation.
• Accurately take and enter guest orders using the property POS system.
• Deliver food and beverages with correct timing, presentation, and service etiquette.
• Monitor service pacing to ensure a smooth and enjoyable dining experience.
• Execute upselling techniques to enhance guest experience and increase check averages.
• Maintain clean, organized tables, service stations, and dining areas throughout service.
• Follow proper cash handling, credit card processing, and tip reporting procedures.
• Adhere to responsible alcohol service guidelines and verify guest identification as required.
• Comply with all food safety, sanitation, and hygiene standards.
• Assist with opening, closing, and side work duties including mise en place and breakdown.
• Communicate effectively with kitchen, bar, and support teams to ensure service accuracy.
• Respond promptly and professionally to guest concerns, escalating when appropriate.
• Support banquet and event service as needed based on business demands.

Skills

Restaurant service experience

Communication skills

Multitasking

Wine & spirits knowledge

POS system proficiency

Job description

Vinarosa Resort seeks a Food & Beverage Service Expert (Waiter/Waitress) to deliver refined, guest-focused service across its restaurants, bars, lounges, and event venues. You will apply luxury standards, knowledge of menu and beverages, and precise upselling to enhance guest satisfaction and revenue.

Collaborate with culinary and leadership teams to ensure seamless service, maintain spotless tables and stations, and respond professionally to guest concerns.