Luxury Residential Concierge & Floater (Multi-Property)

East West Hospitality; Denver (CO); On-site; USD 30,000 - 39,000; Part time

Benefits offered by this job

401(k) with match

Paid sick time

Career development

Employee discounts

Sabbatical program

$500 referral bonus

EAP

Job summary

East West Urban Management seeks a flexible Resident Services Coordinator – Floater to support multiple luxury communities in the Denver area. You will cover when onsite teams are unavailable, ensuring smooth resident experiences.

In this part-time, on-call role, you will travel between properties, welcome residents and guests, coordinate requests and maintenance, and uphold hospitality standards across assignments. Immediate start date and variable shifts.

Qualifications

• High school diploma or equivalent is required.
• Experience in hospitality, hotels, customer service, concierge, reception, or property management is preferred.
• Strong communication and interpersonal skills are essential.
• Excellent organization and attention to detail are expected.
• Ability to work independently with minimal supervision and travel between properties.
• Reliable transportation to travel between communities in the Denver area.

Responsibilities

• Provide professional front desk and resident services coverage at multiple East West Urban Management communities based on operational needs.
• Deliver exceptional customer service by welcoming residents, guests, vendors, and visitors and creating positive first impressions at every property.
• Quickly learn and follow each property’s procedures, resident expectations, emergency protocols, access systems, and service standards.
• Maintain building security by monitoring visitor access, key control, package management, and vendor check-ins in accordance with community procedures.
• Provide reliable coverage for vacations, illness, leaves of absence, open positions, call-offs, and other staffing needs.
• Coordinate resident requests, maintenance work orders, packages, deliveries, moves, and building communications.
• Conduct routine building walks to identify maintenance, safety, or security concerns and report findings promptly.
• Communicate effectively with onsite management teams to ensure smooth transitions between assignments.
• Maintain accurate documentation, logs, and daily shift reports.
• Represent East West Urban Management with professionalism, flexibility, and a hospitality-first mindset at every community you support.

Skills

Communication skills

Organizational skills

Independent work

Customer service

Reliability/transportation

Education

High school diploma or equivalent

Tools

Property management systems

Access-control systems

Job description

East West Urban Management seeks a flexible Resident Services Coordinator – Floater to support multiple luxury communities in the Denver area. You will cover when onsite teams are unavailable, ensuring smooth resident experiences.

In this part-time, on-call role, you will travel between properties, welcome residents and guests, coordinate requests and maintenance, and uphold hospitality standards across assignments. Immediate start date and variable shifts.