Luxury Residences Operations Lead

Raffles; Boston (MA); On-site; USD 110,000 - 115,000; Full time

Benefits offered by this job

Discounted rates program

Medical insurance

Dental insurance

Vision insurance

Life insurance

Professional development

CSR initiatives

Job summary

Raffles Boston Residence Manager serves as the key liaison between Residence owners and the hotel team, ensuring compliance with standards and achieving financial goals. The role covers common areas, owner amenities, housekeeping, engineering, and valet to deliver an exceptional resident experience.

Responsibilities include HOA governance, resident relations, service excellence, safety, and cross-functional collaboration with Hotel departments to maximize value and satisfaction for homeowners

Qualifications

• Minimum 3–5 years in residential arena or 5 years in luxury hotel management.
• College education, preferably degree in hospitality management.

Responsibilities

• Liaise with Hotel to ensure smooth operation and adherence to standards.
• Manage day-to-day operations of the residential entity and budget.
• Lead homeowner journey from handover to ongoing services and events.
• Maintain service excellence, SOP compliance, and staff training.
• Oversee HOA governance, safety, and cross-functional collaboration.

Skills

Strong communication

Relationship building

Leadership

Microsoft Office

Education

College education in hospitality management

Tools

Microsoft Office

Job description

Raffles Boston Residence Manager serves as the key liaison between Residence owners and the hotel team, ensuring compliance with standards and achieving financial goals. The role covers common areas, owner amenities, housekeeping, engineering, and valet to deliver an exceptional resident experience.

Responsibilities include HOA governance, resident relations, service excellence, safety, and cross-functional collaboration with Hotel departments to maximize value and satisfaction for homeowners