Luxury Reservations Specialist

Bfsaulhotels; Washington (District of Columbia); On-site; USD 40,000 - 52,000; Full time

Job summary

The Hay-Adams, a luxury hotel in downtown Washington, DC, seeks a Reservations Sales Agent to convert inquiries into confirmed reservations by quoting rates and applying revenue strategies. You will input details into Opera and ensure accuracy while delivering superior guest service.

Responsibilities include handling group blocks, processing travel agent commissions, and coding market segments. English fluency and strong communication are essential for success in this fast-paced role.

Qualifications

• Must be fluent in English with excellent written and spoken communication.
• Typing skills and general computer experience required.
• Experience in reservations sales or office environment is preferred.

Responsibilities

• Answer all calls professionally and quote rates to convert inquiries into reservations.
• Input reservation details accurately into Opera PMS and maintain accuracy.
• Handle group blocks, travel agent commissions, and market segment coding.

Skills

Fluent English

Typing skills

Strong communication

Education

High School diploma or GED

Tools

Word processing

Excel

Job description

The Hay-Adams, a luxury hotel in downtown Washington, DC, seeks a Reservations Sales Agent to convert inquiries into confirmed reservations by quoting rates and applying revenue strategies. You will input details into Opera and ensure accuracy while delivering superior guest service.

Responsibilities include handling group blocks, processing travel agent commissions, and coding market segments. English fluency and strong communication are essential for success in this fast-paced role.