Luxury Reservations Sales Agent | Commission & Growth

Salamander Middleburg; Middleburg (VA); On-site; USD 22,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Time Off

Company-Paid Holidays

Complimentary Associate Meals

Employee Discounts on Rooms, Dining, 0

Job summary

Salamander Middleburg, a Forbes Five‑Star luxury resort in Middleburg, VA, is seeking a Reservations Sales Agent to join our Reservations team. As the first point of contact, you will provide exceptional service while converting inquiries into reservations for guestrooms, spa experiences, dining, and packages.

This role offers competitive hourly pay plus commission and opportunities to upsell and maximize revenue.

Qualifications

• High School Diploma or GED required.
• Experience in hotel reservations, luxury hospitality, guest services, front desk, hotel sales, customer service, call center, travel industry.
• OPERA PMS experience preferred.
• Microsoft Office proficiency (Excel, Word, Outlook).
• Typing speed 50+ WPM.
• Excellent verbal and written communication skills.

Responsibilities

• Answer inbound reservation calls and emails delivering Forbes Five‑Star service.
• Sell guestrooms, vacation packages, promotions and resort experiences.
• Upsell room categories, spa appointments, dining reservations and resort amenities.
• Build rapport with guests and identify travel needs.
• Process new reservations, modifications, cancellations and special requests accurately.
• Maintain guest records using OPERA PMS.
• Assist with group reservations, rooming lists and billing updates.
• Coordinate with Front Office, Conference Services, Housekeeping, Spa and other departments.
• Monitor booking trends, cancellations, arrivals and occupancy.
• Meet or exceed monthly sales and conversion goals.
• Maintain knowledge ofAmenities, promotions, dining venues and local attractions.

Job description

Salamander Middleburg, a Forbes Five‑Star luxury resort in Middleburg, VA, is seeking a Reservations Sales Agent to join our Reservations team. As the first point of contact, you will provide exceptional service while converting inquiries into reservations for guestrooms, spa experiences, dining, and packages.

This role offers competitive hourly pay plus commission and opportunities to upsell and maximize revenue.