Executive Director, Guest Services - Luxury Resort

Hilton Grand Vacations; Honolulu (HI); On-site; USD 83,000 - 108,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) plan with company match

Team Member Travel Program

Flexible PTO plan

Job summary

A leading vacation ownership company is seeking a Director of Guest Services in Honolulu, Hawaii. This role involves overseeing all Front Office operations, ensuring efficient service and strong leadership in a premier resort. The ideal candidate will have extensive experience in hospitality, proven problem-solving abilities, and a dedication to team development. The position offers a competitive salary, bonus eligibility, and comprehensive benefits including medical insurance and a flexible PTO plan.

Qualifications

• 5+ years of related experience in Front Office or Guest Services.
• 4+ years of managerial experience in hospitality.
• Proven leadership skills to guide teams effectively.

Responsibilities

• Lead Front Office operations ensuring organized processes.
• Monitor guest feedback to meet service expectations.
• Oversee team development and performance management.

Skills

Leadership skills

Organizational skills

Problem-solving abilities

Communication skills

Collaboration skills

Education

High School Diploma or equivalent

Bachelor’s Degree or college diploma

Tools

MS Office

Job description

A leading vacation ownership company is seeking a Director of Guest Services in Honolulu, Hawaii. This role involves overseeing all Front Office operations, ensuring efficient service and strong leadership in a premier resort. The ideal candidate will have extensive experience in hospitality, proven problem-solving abilities, and a dedication to team development. The position offers a competitive salary, bonus eligibility, and comprehensive benefits including medical insurance and a flexible PTO plan.