Luxury Quality & Service Training Leader

Publituris Hotelaria; Myrtle Beach (SC); In loco; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Grand Hyatt Grand Cayman seeks a Quality & Training Manager to elevate service excellence across all departments, aligning with Forbes Five-Star and Hyatt brand standards. You will develop and sustain QA programs, lead training initiatives, and foster guest-centric improvements throughout the resort.

The role emphasizes staff engagement, accountability, and continuous improvement, coordinating with Rooms, F&B, Spa, and other areas to ensure consistent, personalized hospitality at every guest

Competenze

• Minimum 2 years’ management experience in quality & training department within a luxury Forbes-rated property.
• Strong operational knowledge with a minimum of 2 year management experience in Rooms or F&B operations within a luxury resort.
• Strong knowledge of Forbes standards and luxury service evaluation criteria.
• Proven ability to interpret data, analyze trends, and drive measurable results.
• Demonstrated leadership and people development skills with the ability to influence cross-functional teams.

Mansioni

• Lead resort-wide quality initiatives to achieve and sustain Forbes Five-Star and Hyatt brand standards across all operational departments.
• Conduct regular quality audits, service evaluations, and mystery shopper reviews to identify improvement opportunities.
• Review and analyze guest feedback from HySat, Tripadvisor and other online platforms to identify trends and drive corrective action.
• Create clear dashboards and reports to track key quality metrics and communicate performance insights to leadership and department heads.

Conoscenze

Quality management

Training & development

Leadership

Data analysis

Communication

Strumenti

Opera PMS

HotSos

F&B POS systems

HySat

iAuditor

Descrizione del lavoro

Grand Hyatt Grand Cayman seeks a Quality & Training Manager to elevate service excellence across all departments, aligning with Forbes Five-Star and Hyatt brand standards. You will develop and sustain QA programs, lead training initiatives, and foster guest-centric improvements throughout the resort.

The role emphasizes staff engagement, accountability, and continuous improvement, coordinating with Rooms, F&B, Spa, and other areas to ensure consistent, personalized hospitality at every guest