Luxury Personal Shopping Operations Specialist

BoF Careers; New York (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Bloomingdale's in New York is seeking a Personal Shopping Operations Assistant to execute luxury service operations behind the scenes. You will support appointment preparation, packaging, shipping, and merchandise movement, partnering with Personal Shoppers and store teams to ensure flawless client experiences.

This role emphasizes operational excellence, accuracy, and collaboration across departments, with a focus on maintaining Bloomingdale's presentation standards and efficient processes for

Qualifications

• Strong organizational and time management skills.
• Excellent verbal communication and interpersonal skills.
• Customer-first mindset with a passion for luxury service.
• Ability to work collaboratively across multiple business partners.
• Comfortable lifting, unpacking, moving and preparing merchandise.
• Flexible schedule based on business needs.

Responsibilities

• Prepare Personal Shopping appointment spaces to luxury presentation standards.
• Reset appointment suites and common spaces throughout the day.
• Coordinate with Concierge on day-of appointment planning and client arrival preparation.
• Receive, unpack, steam and prepare merchandise prior to appointments.
• Execute premium gift wrapping and presentation standards for client purchases.
• Pack and ship client purchases and create shipping labels.
• Coordinate same-day messenger and courier deliveries.
• Coordinate residential deliveries and specialized client pickups.
• Coordinate Brinks transfers and other secure merchandise movements.
• Process marketplace returns and shipping documentation.
• Track outgoing shipments and support delivery follow-up as needed.
• Maintain organization and cleanliness of packing rooms and back-of-house spaces.
• Support continuous operational improvements that enhance efficiency and elevate client experience.

Skills

Strong organizational skills

Excellent verbal communication

Customer-focused mindset

Ability to work collaboratively

Tools

Shipping systems

Inventory movement

Job description

Bloomingdale's in New York is seeking a Personal Shopping Operations Assistant to execute luxury service operations behind the scenes. You will support appointment preparation, packaging, shipping, and merchandise movement, partnering with Personal Shoppers and store teams to ensure flawless client experiences.

This role emphasizes operational excellence, accuracy, and collaboration across departments, with a focus on maintaining Bloomingdale's presentation standards and efficient processes for