Personal Shopper Support Assistant, Full Time - 59th Street

Bloomingdale's; New York (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Performance-based incentives

401k

Healthcare options + PTO & holidays

Job summary

Bloomingdale's is seeking a Personal Shopping Operations Assistant to execute operational functions supporting the Elevated Shopping experience. You will work closely with Personal Shoppers, Business Development Managers and coordinators to ensure every client appointment, shipment, merchandise movement and hospitality experience is delivered with precision.

Responsibilities include preparing appointment spaces, managing shipments and logistics, processing returns, and maintaining back-of-house

Qualifications

• Strong organizational and time management skills.
• Excellent attention to detail.
• Excellent verbal communication and interpersonal skills.
• Customer-first mindset with a passion for luxury service.
• Ability to work collaboratively across multiple business partners.
• Comfortable lifting, unpacking, moving and preparing merchandise.

Responsibilities

• Prepare and maintain Personal Shopping appointment spaces to luxury presentation standards.
• Coordinate shipping, fulfillment and logistics for client purchases and deliveries.
• Process go-backs and merchandise handling with accuracy.
• Maintain packing room and back-of-house organization and cleanliness.
• Collaborate with Personal Shoppers, Concierge and Store Operations to support events and client experiences.
• Support continuous operational improvements to enhance efficiency and client experience.

Skills

Strong organizational skills

Time management

Attention to detail

Verbal communication

Interpersonal skills

Team collaboration

Physical lift ability 25 lbs

Job description

About

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Across all brand touchpoints-from Bloomingdales.com to our newest small store concept, Bloomie's-everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview

The Personal Shopping Operations Assistant is responsible for executing the operational functions that support Bloomingdale's luxury Personal Shopping experience. This role partners closely with Personal Shoppers/Stylists, Business Development Managers and coordinators/assistants, to ensure every client appointment, shipment, merchandise movement and hospitality experience is executed with precision.

The Operations Assistant serves as the operational expert for the Elevated Shopping business, allowing selling teams to focus on cultivating client relationships while delivering a seamless, elevated experience from appointment preparation through final delivery.

Essential Functions

Appointment & Client Experience Support

• Support preparing and maintain Personal Shopping appointment spaces to luxury presentation standards.
• Support resetting appointment suites and common spaces throughout the day.
• Partner with Concierge on day-of appointment planning and client arrival preparation.
• Receive, unpack, steam and prepare merchandise prior to appointments.
• Execute premium gift wrapping and presentation standards for client purchases.

Shipping, Fulfillment & Logistics

• Pack and ship client purchases while maintaining Bloomingdale's luxury presentation standards.
• Create UPS, courier and return shipping labels.
• Share UPS, courier and return shipping labels to the appropriate seller/assistant.
• Coordinate same-day messenger and courier deliveries.
• Coordinate residential deliveries and specialized client pickups.
• Coordinate Brinks transfers and other secure merchandise movements.
• Process Marketplace returns and shipping documentation.
• Track outgoing shipments and support delivery follow-up as needed.

Merchandise Operations

• Process go-backs promptly and accurately.
• Remove and replace security sensors and vendor hangers before and after client appointments.
• Receive incoming Personal Shopping/Stylists merchandise shipments.
• Unpack, inspect and prepare merchandise for selling.
• Coordinate merchandise setup for in-residency events, pop-ups and consignment experiences.
• Clear, organize and audit merchandise holds to ensure accuracy and accountability.

Operational Excellence

• Maintain organization and cleanliness of packing rooms and back-of-house workspaces.
• Monitor operational standards and communicate housekeeping needs.
• Maintain inventory of shipping, packaging and hospitality supplies.
• Order operational supplies as needed.
• Support continuous operational improvements that enhance efficiency and elevate the client experience.

Cross Functional Partnership

• Partner closely with Personal Shoppers to support daily selling activities.
• Collaborate with Concierge, Studio Services, Store Operations and Asset Protection to execute operational priorities.
• Communicate proactively regarding operational issues, shipment status and merchandise movement.
• Support special events and elevated client experiences as business needs require.

Qualifications

• Strong organizational and time management skills.
• Ability to prioritize multiple tasks in a fast-paced luxury retail environment.
• Exceptional attention to detail.
• Excellent verbal communication and interpersonal skills.
• Customer-first mindset with a passion for luxury service.
• Ability to work collaboratively across multiple business partners.
• Comfortable lifting, unpacking, moving and preparing merchandise.
• Flexible schedule based on business needs.

Preferred Qualifications

• Experience in luxury retail, personal shopping, operations or fulfillment.
• Experience with shipping systems, inventory movement or merchandise handling.
• Knowledge of luxury presentation and hospitality standards.

Success Measures

• Appointments are fully prepared and client-ready before scheduled arrival.
• Client shipments are processed accurately and on time.
• Merchandise movement and returns are completed with urgency and precision.
• Operational spaces consistently meet Bloomingdale's presentation standards.
• Hospitality and client experience standards are executed without exception.
• Personal Shoppers are enabled to maximize selling time by minimizing operational workload.

Essential Physical Requirements

• Prolonged periods of sitting, with occasional standing and walking
• Ability to bend, reach, hear, and communicate as needed
• Continuous use of computers and standard office equipment
• Ability to lift and move up to 25 lbs. as required

Macy's, Inc. - including Macy's, Bloomingdale's, and Blue Mercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at bloomingdalesJOBS.com.