Luxury Patient Experience Concierge

SerenityAG; San Francisco (CA); On-site; USD 48,000 - 75,000; Full time

Benefits offered by this job

Paid holidays, vacation, and sick time

Medical, dental, and vision insurance

401(k) retirement plan with companya0

Short-term and long-term disability保险

Life insurance

Employee Assistance Program (EAP)

Opportunities for professional growth

Job summary

Serenity AG in San Francisco seeks an energetic, polished, and service-oriented professional to redefine patient-centered healthcare in a high-end, concierge-style environment. The role blends hospitality with clinical support, requiring a calm presence, attention to detail, and strong organizational skills.

You will work closely with physicians, manage day-to-day clinic operations, assist with rooming patients, scheduling, payments, and insurance eligibility, and help maintain a welcoming,

Qualifications

• Experience in hospitality or concierge preferred, with a service-focused mindset.
• Ability to anticipate patient needs and maintain a calm, organized environment.
• Comfortable using everyday technology and clinic systems.

Responsibilities

• Manage in-clinic patient experience from arrival to departure.
• Prepare and reset treatment rooms between patients.
• Support clinic operations: scheduling, payments, insurance eligibility, and admin tasks.
• Assist physicians and clinical team with day-to-day activities.

Skills

Hospitality mindset

Customer service

Interpersonal skills

Professional presence

Technology proficient

Tools

Google Workspace

Clinic systems

Job description

Serenity AG in San Francisco seeks an energetic, polished, and service-oriented professional to redefine patient-centered healthcare in a high-end, concierge-style environment. The role blends hospitality with clinical support, requiring a calm presence, attention to detail, and strong organizational skills.

You will work closely with physicians, manage day-to-day clinic operations, assist with rooming patients, scheduling, payments, and insurance eligibility, and help maintain a welcoming,