Luxury Parking Ops Manager - Seattle (Flexible Schedule)

LAZ Parking; Seattle (WA); On-site; USD 92,000 - 100,000; Full time

Benefits offered by this job

Pay Activ

401(k) with Employer Match

Medical, dental, vision plans

Health coaching & resources

Employee Assistance Program (EAP)

Smoking Cessation Program

Job summary

LAZ Parking is seeking an Operations Manager to oversee the opening and daily operation of a downtown Seattle parking garage, with expansion potential to hotel valet operations. You will lead a service-driven team, uphold luxury hospitality standards, and ensure accurate financial and operational controls.

Under regional leadership, manage on-site staff, develop client relationships, monitor P&L, and deliver a safe, high-quality parking experience. Flexible schedule and Exempt status included.

Qualifications

• 2+ years of management experience in parking, hospitality, valet or a comparable service operation.
• Strong hotel valet and hospitality operations management experience is highly preferred and will be a priority in candidate evaluation.
• Commercial garage management experience, including monthly and transient parking operations, is preferred.
• Experience with financial statements, P&L reporting, budgets, labor management and customer/client relationships.

Responsibilities

• Lead, coach, schedule, train and develop on-site managers, supervisors, valet attendants and parking personnel; build a culture of accountability, safety and exceptional service.
• Oversee commercial garage operations, including monthly parking accounts, transient parking, access credentials, rates, customer billing, validations, equipment and facility conditions.
• Ensure accurate monthly parker records, billing and reconciliations; promptly resolve access, payment and account exceptions and identify opportunities to prevent revenue leakage.
• Apply luxury hotel valet service standards to guest arrival and departure experiences, vehicle handling, traffic flow, staffing coverage, service recovery and hotel stakeholder communication when overseeing hospitality locations.
• Maintain proactive relationships with property managers, hotel leadership, clients, tenants, customers and vendors; resolve concerns promptly and support client retention.
• Manage payroll approvals, labor schedules, overtime, employee performance and coordination with Human Resources in accordance with LAZ policies.
• Monitor location budgets, P&L results, revenue opportunities, rate strategies and expenses; prepare required daily, weekly, monthly and annual reports.
• Conduct site inspections and oversee PARCS, LPR, access control, parking equipment, maintenance, signage, cleanliness, safety and incident response.
• Ensure compliance with contractual requirements, operating procedures, cash-handling controls and applicable LAZ standards.
• Develop documented procedures and cross-training plans for recurring operating, billing and administrative responsibilities.
• Coordinate event operations, construction impacts, service interruptions and emergency response with clients and regional leadership.
• Support business growth, operational planning and special projects for potential additional locations.
• Additional related duties as assigned.

Skills

Guest service

Leadership

Communication

Financial management

Operational planning

Team development

Education

Bachelor's Degree

Tools

Excel

Word

PowerPoint

Microsoft Office

Job description

LAZ Parking is seeking an Operations Manager to oversee the opening and daily operation of a downtown Seattle parking garage, with expansion potential to hotel valet operations. You will lead a service-driven team, uphold luxury hospitality standards, and ensure accurate financial and operational controls.

Under regional leadership, manage on-site staff, develop client relationships, monitor P&L, and deliver a safe, high-quality parking experience. Flexible schedule and Exempt status included.