Luxury Ops & Supply Chain Leader – NYC In‑Office

Fourth Floor; New York (NY); On-site; USD 150,000 - 160,000; Full time

Job summary

A luxury jewelry brand is seeking a Head of Operations & Supply Chain to lead U.S. operations from its New York City headquarters. In this role, you will oversee inventory management across multiple channels, ensure efficiency in logistics and after-sales operations, and develop a capable team. The ideal candidate has over 5 years of experience in luxury operations, preferably within the jewelry sector. A strategic mindset, team leadership skills, and fluency in French are advantageous. The role offers a competitive salary in the range of $150,000 to $160,000.

Qualifications

• 5+ years of experience in luxury operations or supply chain, preferably in jewelry, watches, or fashion.
• Proven experience managing complex operations in multi-channel environments.
• Ability to work strategically while being hands-on.

Responsibilities

• Optimize U.S. inventory across warehouse, retail, wholesale, and e-commerce.
• Oversee retail merchandising operations and customer service.
• Lead after-sales operations including workflows and logistics.
• Manage logistics costs and ensure customs compliance.
• Develop a team while partnering cross-functionally.

Skills

Luxury operations

Supply chain management

Analytical skills

ERP expertise

Excel proficiency

Team leadership

Customer service

B2B/B2C order management

Forecasting

Inventory optimization

Job description

A luxury jewelry brand is seeking a Head of Operations & Supply Chain to lead U.S. operations from its New York City headquarters. In this role, you will oversee inventory management across multiple channels, ensure efficiency in logistics and after-sales operations, and develop a capable team. The ideal candidate has over 5 years of experience in luxury operations, preferably within the jewelry sector. A strategic mindset, team leadership skills, and fluency in French are advantageous. The role offers a competitive salary in the range of $150,000 to $160,000.