Luxury Retail Ops Leader – Omni-Channel

Ulla Johnson; New York (NY); On-site; USD 95,000 - 115,000; Full time

Job summary

A luxury fashion brand is seeking a Retail Operations Manager in New York City to oversee daily operations and performance at boutiques. The role requires 5+ years of experience in retail operations management, preferably at a luxury brand. Key responsibilities include managing store operations, ensuring standards, and omni-channel fulfillment. Candidates should exhibit strong analytical and organizational skills, along with proficiency in MS Suite. Salary range is $95,000 – $115,000.

Qualifications

• 5+ years of experience in retail operations management, preferably at a luxury brand.
• In-store experience a plus but not required.

Responsibilities

• Support daily store operations and implement all BOH functions.
• Ensure company standards are consistently implemented.
• Manage workflow between ecom orders and in-store fulfillment.
• Handle ordering and inventory management of supplies.
• Support new boutique openings in coordination with corporate teams.
• Review budget management under guidance.
• Train store teams on POS and retail systems.
• Implement LP best practices for security.

Skills

Strong analytical skills

Organizational skills

Communication skills

Multitasking ability

Proficiency in MS Suite

Job description

A luxury fashion brand is seeking a Retail Operations Manager in New York City to oversee daily operations and performance at boutiques. The role requires 5+ years of experience in retail operations management, preferably at a luxury brand. Key responsibilities include managing store operations, ensuring standards, and omni-channel fulfillment. Candidates should exhibit strong analytical and organizational skills, along with proficiency in MS Suite. Salary range is $95,000 – $115,000.