Head of Operations & Supply Chain

Fourth Floor; New York (NY); On-site; USD 150,000 - 160,000; Full time

Job summary

A luxury jewelry brand is seeking a Head of Operations & Supply Chain to lead U.S. operations from its New York City headquarters. In this role, you will oversee inventory management across multiple channels, ensure efficiency in logistics and after-sales operations, and develop a capable team. The ideal candidate has over 5 years of experience in luxury operations, preferably within the jewelry sector. A strategic mindset, team leadership skills, and fluency in French are advantageous. The role offers a competitive salary in the range of $150,000 to $160,000.

Qualifications

• 5+ years of experience in luxury operations or supply chain, preferably in jewelry, watches, or fashion.
• Proven experience managing complex operations in multi-channel environments.
• Ability to work strategically while being hands-on.

Responsibilities

• Optimize U.S. inventory across warehouse, retail, wholesale, and e-commerce.
• Oversee retail merchandising operations and customer service.
• Lead after-sales operations including workflows and logistics.
• Manage logistics costs and ensure customs compliance.
• Develop a team while partnering cross-functionally.

Skills

Luxury operations

Supply chain management

Analytical skills

ERP expertise

Excel proficiency

Team leadership

Customer service

B2B/B2C order management

Forecasting

Inventory optimization

Job description

Our client, a luxury jewelry brand, is seeking a Head of Operations & Supply Chain to lead U.S. operations across supply chain, inventory, logistics, after‑sales, and 3PL partnerships, while building and managing a growing operations team.

Key Responsibilities

• Own and optimize U.S. inventory across warehouse, retail, wholesale, and e-commerce, including forecasting, replenishment, allocation, and KPIs.
• Oversee retail merchandising operations, B2B/B2C order management, invoicing, and customer service.
• Monitor wholesale sell‑through and stock performance; recommend corrective actions.
• Lead U.S. after‑sales (Repair & Care) operations, including workflows, logistics, and external workshops.
• Manage transportation, customs compliance, logistics costs, and event‑related shipments.
• Oversee 3PL and warehouse performance, ensuring rigorous stock control and quality standards.
• Lead and develop a team of 6–8, partnering cross‑functionally with U.S. teams and global HQ to build scalable processes.

About You

• 5+ years of experience in luxury operations or supply chain; jewelry, watches, or fashion preferred.
• Proven people leader with experience managing complex, multi‑channel operations.
• Strategic yet hands‑on, with strong analytical, ERP, and Excel skills.
• Service‑oriented, detail‑driven, and comfortable working in fast‑paced, international environments.
• French fluency and experience with CEGID or M3 are a plus.

Compensation: $150–160K

Location: Full‑time in‑office (NYC), with occasional U.S. travel

Please submit your resume for consideration!