Luxury Night Porter & Guest Experience Concierge

Exclusive Hotels; Georgia; On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Excellent staff rates across the group

Free meals on duty

Gym access and parking

Job summary

Exclusive Collection’s Fanhams Hall in Ware, UK, is seeking a Night Porter to be the trusted face of the hotel through the night. You will ensure guests feel safe, welcomed and cared for from arrival to departure, while upholding exceptional standards for which the venue is known.

You will manage overnight guest needs, carry out safety checks, assist late arrivals, set up public areas for the next day and liaise with the day team to ensure smooth handovers.

Qualifications

• Experience in night porter or security or hospitality roles preferred but not essential.
• Reliable, trustworthy and able to work independently during night shifts.
• Strong communication and attention to safety procedures.

Responsibilities

• Be the main overnight point of contact for guests.
• Carry out regular security and safety checks across the property.
• Assist with late arrivals and early departures.
• Prepare public areas for the following day and ensure presentation.
• Respond to guest requests and emergencies calmly and efficiently.
• Perform night audits and administrative tasks as required.
• Coordinate with daytime staff for smooth handovers.

Skills

Night porter experience

Security awareness

Customer service

Independent worker

Job description

Exclusive Collection’s Fanhams Hall in Ware, UK, is seeking a Night Porter to be the trusted face of the hotel through the night. You will ensure guests feel safe, welcomed and cared for from arrival to departure, while upholding exceptional standards for which the venue is known.

You will manage overnight guest needs, carry out safety checks, assist late arrivals, set up public areas for the next day and liaise with the day team to ensure smooth handovers.