Luxury Night Auditor: Front Desk & Revenue Control

The Pfister Hotel; Milwaukee (WI); On-site; USD 25,000 - 32,000; Part time

Benefits offered by this job

Competitive pay

Early wage access

Paid time off

On-site parking discount

401(k) employer match

Employee assistance programs

Career growth opportunities

Complimentary meals

Room discounts

Discounts at Marcus Hotels & Resorts

Health and benefit packages

Job summary

The Pfister Hotel in Milwaukee is seeking a part-time front desk associate to greet guests, handle check-ins/outs, and provide courteous service overnight. You will balance daily revenue and support front office operations while coordinating with housekeeping and maintenance to ensure room readiness.

Requirements include strong English communication, basic math skills, the ability to multitask, and the stamina to stand for long periods.

Qualifications

• Strong communication skills in English, both verbal and written.
• Thorough understanding of basic math and accounting procedures.
• Ability to multitask, stay organized, and use sound judgment while managing multiple responsibilities.
• Ability to stand for long periods of time and occasionally lift/carry up to 25 lbs.
• Previous hospitality, customer service, or accounting experience preferred.

Responsibilities

• Greet and register guests with a warm and professional demeanor, ensuring a smooth overnight check-in experience.
• Perform guest transactions, answer telephone inquiries, process reservations, and provide courteous service throughout the night.
• Balance and reconcile daily revenue from rooms, spa, restaurants, and bars.
• Back up computer systems, reindex data files, and ensure all records are accurate and secure.
• Deposit all credit card transactions and process no-shows, charges, and cancellations.
• Maintain accurate cash control, balancing drawers and ensuring deposits are made according to policy.
• Monitor safety, security, and cleanliness of the front desk and lobby areas overnight.
• Collaborate with housekeeping and maintenance to ensure room readiness and resolve any issues.
• Handle guest concerns with professionalism, escalating when necessary.
• Complete required shift reports and checklists.
• Perform other duties as assigned in support of the Front Office and Accounting teams.

Skills

English

Communication

Math proficiency

Multitasking

Stamina

Hospitality experience

Job description

The Pfister Hotel in Milwaukee is seeking a part-time front desk associate to greet guests, handle check-ins/outs, and provide courteous service overnight. You will balance daily revenue and support front office operations while coordinating with housekeeping and maintenance to ensure room readiness.

Requirements include strong English communication, basic math skills, the ability to multitask, and the stamina to stand for long periods.