Luxury Night Audit & Front Desk Concierge

Makeready; Nashville (TN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401k plan

PTO / PTO exchange

Pet insurance

Job summary

The Joseph in Nashville seeks a dedicated night-front desk associate to ensure seamless guest experiences and smooth nightly close-out procedures. You will welcome guests, manage check-ins/outs, balance accounts, reconcile invoices, and coordinate concierge requests to start the day well.

Prior front desk experience and a keen eye for detail are preferred. Makeready offers a wide range of benefits including PTO, health plans, pet insurance, and a 401(k) plan to support our team’s well-being.

Qualifications

• Experience at a hotel/front desk is a plus.
• Strong attention to detail required.
• Ability to manage multiple requests simultaneously.

Responsibilities

• Balance accounts from day shift.
• Manage front desk activity, check-ins and check-outs.
• Schedule wake-up calls and concierge activities per guest preference.
• Balance and audit accounts for accuracy.
• Identify and resolve discrepancies.
• Handle requests/complaints and direct to appropriate team members.
• Answer internal and external calls and inquiries.

Skills

Front desk

Guest service

Attention to detail

Multitasking

Tools

Accounting software

Invoice processing

Job description

The Joseph in Nashville seeks a dedicated night-front desk associate to ensure seamless guest experiences and smooth nightly close-out procedures. You will welcome guests, manage check-ins/outs, balance accounts, reconcile invoices, and coordinate concierge requests to start the day well.

Prior front desk experience and a keen eye for detail are preferred. Makeready offers a wide range of benefits including PTO, health plans, pet insurance, and a 401(k) plan to support our team’s well-being.