Luxury Meetings & Catering Coordinator

InterContinental Hotels Group; Los Angeles (CA); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Healthcare and dental coverage

Disability and life insurance

401(k) with company match

Hotel discounts worldwide

Job summary

InterContinental Los Angeles Downtown is seeking a coordinator to support sales and client services, handling administrative tasks and coordinating services for clients and in-house guests.

The role requires strong communication, attention to detail, and teamwork with multiple departments; fluency in English is essential. The position is based in Los Angeles and offers opportunities to grow within a prestigious hotel brand.

Qualifications

• High School diploma or equivalent plus 1 year experience in a sales/catering office or related field.
• Some College preferred.
• Must speak fluent English.

Responsibilities

• Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information.
• Perform administrative duties such as typing proposals, letters, contracts, etc. Collect data, update data-bases, and complete departmental monthly reports.
• Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients.
• Promote team work and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
• May coordinate outside vendor services needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-up requirements meet client needs.
• Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.)

Skills

Customer service

Sales support

Communication skills

Administrative tasks

Education

High School diploma or equivalent

Some College

Job description

InterContinental Los Angeles Downtown is seeking a coordinator to support sales and client services, handling administrative tasks and coordinating services for clients and in-house guests.

The role requires strong communication, attention to detail, and teamwork with multiple departments; fluency in English is essential. The position is based in Los Angeles and offers opportunities to grow within a prestigious hotel brand.