Luxury Lighting: Customer Service & Order Entry Specialist

KALCO LIGHTING LIMITED; Las Vegas (NV); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

A luxury lighting company in Las Vegas is seeking a Customer Service and Order Entry Specialist to assist in managing their growing customer base. The ideal candidate should have strong order entry and customer service experience and be motivated to learn about the company's product offerings. This role includes daily responsibilities such as order entry, assisting customers via phone and chat, and collaborating with other departments. The company offers a supportive environment for professional growth.

Qualifications

• Strong experience in customer service handling and order entry.
• Experience with at least 1 ERP or CRM system.
• Ability to handle multiple phone calls and live chats.

Responsibilities

• Daily proofing and manual entry of orders into ERP system.
• Answer phone calls to assist customers.
• Communicate with other departments for order updates.

Skills

Order entry and data management

Experience with at least 1 ERP or CRM system

Ability to answer multiple phone calls and live chats per hour

Experience managing customer returns and complaints

Motivated to learn new skills

Strong attention to detail

Excellent written and verbal communication skills

Strong multitasking skills

Experience with Microsoft Office 365 Apps

Tools

Sage ERP systems

Microsoft Office 365 Apps

Job description

A luxury lighting company in Las Vegas is seeking a Customer Service and Order Entry Specialist to assist in managing their growing customer base. The ideal candidate should have strong order entry and customer service experience and be motivated to learn about the company's product offerings. This role includes daily responsibilities such as order entry, assisting customers via phone and chat, and collaborating with other departments. The company offers a supportive environment for professional growth.