Customer Service and Order Entry Specialist

KALCO LIGHTING LIMITED; Las Vegas (NV); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

A luxury lighting company in Las Vegas is seeking a Customer Service and Order Entry Specialist to assist in managing their growing customer base. The ideal candidate should have strong order entry and customer service experience and be motivated to learn about the company's product offerings. This role includes daily responsibilities such as order entry, assisting customers via phone and chat, and collaborating with other departments. The company offers a supportive environment for professional growth.

Qualifications

• Strong experience in customer service handling and order entry.
• Experience with at least 1 ERP or CRM system.
• Ability to handle multiple phone calls and live chats.

Responsibilities

• Daily proofing and manual entry of orders into ERP system.
• Answer phone calls to assist customers.
• Communicate with other departments for order updates.

Skills

Order entry and data management

Experience with at least 1 ERP or CRM system

Ability to answer multiple phone calls and live chats per hour

Experience managing customer returns and complaints

Motivated to learn new skills

Strong attention to detail

Excellent written and verbal communication skills

Strong multitasking skills

Experience with Microsoft Office 365 Apps

Tools

Sage ERP systems

Microsoft Office 365 Apps

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Customer Service and Order Entry Specialist

Kalco Lighting is looking for a customer service (CS) and order entry (OE) member to join our growing team. This team member would join our existing CS/OE team members and assist in all aspects of handling our growing customer base.

The ideal candidate would have strong experience in both customer service handling, as well as strong order entry and technological skills for handling data entry tasks within our ERP and CRM systems. In addition, the ideal candidate would be crucial in providing feedback to the existing CS/OE team on ways to improve our processes and join in the collaborative environment we have built at Kalco Lighting.

This role is best suited for someone who wants to grow their experience within an established luxury lighting company. Our hope is the ideal candidate would have their own existing experience in the CS/OE fields, and we would spend 1-2 months training them to fully understand our company’s processes. We view this position as a long‑term position that will continue to grow as we grow both our CS/OE team.

Required Skills

• Order entry and data management
• Experience with at least 1 ERP or CRM system, a plus to have experience with Sage ERP systems
• Ability to answer multiple phone calls and live chats per hour
• Experience managing customer returns and complaints
• Motivated to learn new skills and information about our product offering
• Strong attention to detail
• Interest in the luxury lighting/interior design industry
• Excellent written and verbal communication skills
• Experience handling multiple email inboxes
• Strong multitasking skills to jump between
• Experience with Microsoft Office 365 Apps including Excel, Word, and Outlook

Recommended Skills

• Experience with Sage ERP systems
• Spanish language experience a plus

Duties

• Daily proofing and manual entry of orders into ERP system
• Answer phone calls to assist customers in their questions about our products
• Communicate with other departments for order updates
• Daily auditing of orders on hold to determine what is needed to ship them