Luxury Leasing & Community Experience Specialist

Northwood Ravin; Charlotte (NC); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Northwood Ravin is seeking a Leasing Associate in Charlotte to own the leasing experience from initial contact through signed leases. You will engage with prospects, provide informative tours, and handle follow-up to convert interest into commitments.

The role emphasizes presenting the community as a lifestyle, building relationships, and delivering high-quality customer service. Weekend availability is required to support peak leasing periods and events.

Qualifications

• Solid foundation in multifamily leasing, sales, or a high-touch customer-facing environment.
• Experience with leasing systems like OneSite and Funnel is preferred.
• Excellent communication and closing instincts with the ability to guide prospects to a confident decision.

Responsibilities

• Own the leasing process end to end, turning interest into signed leases through strong tours, clear communication, and consistent follow-up.
• Position the community as a lifestyle choice by understanding what matters to each prospect and guiding them to a confident decision.
• Build trust with prospects and residents by listening, anticipating needs, and delivering solutions.
• Convert leads to tours and tours to leases through consistent follow-up and value-driven communication.
• Create and contribute to social media content that reflects the energy and positioning of the community.
• Execute resident events that strengthen retention and community engagement.
• Maintain weekend availability and flexibility to support peak leasing traffic and marketing events.

Skills

Onesite

Funnel

Customer-facing

Closing instincts

Tools

Onesite

Funnel

Job description

Northwood Ravin is seeking a Leasing Associate in Charlotte to own the leasing experience from initial contact through signed leases. You will engage with prospects, provide informative tours, and handle follow-up to convert interest into commitments.

The role emphasizes presenting the community as a lifestyle, building relationships, and delivering high-quality customer service. Weekend availability is required to support peak leasing periods and events.