Destination Services Coordinator

Velsain; Philadelphia (Philadelphia County); On-site; USD 48,000 - 56,000; Full time

Job summary

Velsain in the United States is seeking a Destination Services Coordinator to support clients as they explore, plan, and prepare for journeys. You will gather client preferences, research options, organize reservations, and communicate essential details to ensure a seamless experience.

Training and guided resources will help you grow in hospitality, with a focus on personalized recommendations, strong relationships, and attentive service that makes trips memorable long after clients return home.

Qualifications

• Strong communication and relationship-building skills.
• Excellent organization and attention to detail.
• Professional, dependable, and comfortable taking initiative.
• Able to conduct research and compare multiple options.
• Comfortable using computers and learning digital platforms.
• Capable of managing several client needs and deadlines.
• Passion for hospitality, destinations, and memorable experiences.
• Previous customer service or planning experience is helpful but not required.

Responsibilities

• Gather and organize client preferences and journey requirements.
• Research destinations, accommodations, transportation, and experiences.
• Prepare personalized recommendations for clients.
• Coordinate reservations and maintain accurate records.
• Communicate updates and essential details clearly.
• Assist clients throughout the planning and preparation process.
• Develop strong relationships through responsive service.
• Expand destination knowledge through continued learning.

Skills

Communication

Organization

Initiative

Research

Digital platforms

Time management

Hospitality passion

Customer service

Job description

Company Description

We believe meaningful journeys are created through thoughtful details, attentive service, and a genuine understanding of each traveler. Our goal is to simplify the planning experience while helping clients discover accommodations, destinations, and experiences that feel distinctly suited to them.

Role Description

The Destination Services Coordinator supports clients as they explore, plan, and prepare for upcoming journeys. This includes gathering client preferences, researching suitable options, organizing reservations, communicating important details, and helping ensure every part of the experience works together seamlessly.

Training, planning resources, professional tools, and continued guidance are provided to help you grow confidently in the role.

Key Responsibilities

• Gather and organize client preferences and journey requirements
• Research destinations, accommodations, transportation, and experiences
• Prepare personalized recommendations for clients
• Coordinate reservations and maintain accurate records
• Communicate updates and essential details clearly
• Assist clients throughout the planning and preparation process
• Develop strong relationships through responsive service
• Expand destination knowledge through continued learning

Qualifications

• Strong communication and relationship-building skills
• Excellent organization and attention to detail
• Professional, dependable, and comfortable taking initiative
• Able to conduct research and compare multiple options
• Comfortable using computers and learning digital platforms
• Capable of managing several client needs and deadlines
• Passion for hospitality, destinations, and memorable experiences
• Previous customer service or planning experience is helpful but not required

What We Value

We value individuals who listen carefully, communicate thoughtfully, and understand that excellent service is found in the details. The right candidate will be eager to learn, committed to helping others, and ready to create experiences clients will remember long after they return home.