Luxury Jewelry Service & Client Care Coordinator

CJ Charles Jewelers; California; Presencial; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

CJ Charles Jewelers is seeking a Service Coordinator to join our team. You will assist customers by providing product and service information and resolving technical issues, ensuring a high level of customer satisfaction.

Responsibilities include managing service sales targets, maintaining client relationships, and handling daily operations such as repair tickets and shipping. Strong computer skills and attention to detail are essential in a fast-paced luxury retail environment.

Formación

• 2 to 5 years of previous experience in luxury retail, service or hospitality environment.
• General knowledge of jewelry & watches.

Responsabilidades

• Service Sales Achievement: Consistently achieve and/or exceed the monthly service targets; Ensure that each client receives outstanding customer service by greeting and acknowledging every customer; Negotiate and handle objections; Monitor inventory levels of parts and maintain orders.
• Client Relationship Management: Cultivate new and existing client relationships; Consistently capture client data for follow-up; Resolve client issues and escalate as needed; Participate in client networking events.
• Daily Operations: Understand and comply with security and operational policies; Assist with daily boutique setup/breakdown; Conduct daily status checks on open repair tickets and parts; Daily shipping and receiving of Service Department items.

Conocimientos

Customer service

Communication skills

Computer skills

MS Office

Attention to detail

Multitasking

Herramientas

MS Office

Descripción del empleo

CJ Charles Jewelers is seeking a Service Coordinator to join our team. You will assist customers by providing product and service information and resolving technical issues, ensuring a high level of customer satisfaction.

Responsibilities include managing service sales targets, maintaining client relationships, and handling daily operations such as repair tickets and shipping. Strong computer skills and attention to detail are essential in a fast-paced luxury retail environment.