Luxury Jewelry Sales Specialist — Client Experience Champion

Mayors Jewelers; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Mayors Jewelers in Miami, FL is seeking a Sales Specialist to deliver exceptional client service in a luxury retail setting. You will greet clients, understand needs, present collections, and guide purchase decisions while aiming to exceed sales targets.

The role requires maintaining product knowledge, supporting visual merchandising, and coordinating repairs and special orders. Flexibility to work evenings, weekends, and holidays is needed.

Qualifications

• Strong communication and interpersonal skills to engage clients and collaborate with team.
• Proven customer service abilities in a client-focused, luxury or premium retail environment.
• Demonstrated sales skills, including consultative selling and closing techniques.
• Experience with training or coaching peers and familiarity with Sales Management principles is beneficial.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• High level of professionalism, integrity, and attention to detail.
• Comfort with POS systems and basic computer skills; jewelry experience is a plus.
• High school diploma or equivalent; education in business, retail, or related fields is an advantage.

Responsibilities

• Greet and engage clients in a luxury retail environment.
• Present jewelry and timepiece collections and guide purchase decisions.
• Meet and exceed individual and store sales goals.
• Maintain product knowledge and uphold brand standards.
• Support visual merchandising and store presentation.
• Assist with client follow-up, special orders, and repairs coordination.
• Maintain accurate transaction records and collaborate with team.

Skills

Communication

Customer service

Sales skills

Consultative selling

Closing techniques

Flexibility

Professionalism

POS experience

Jewelry industry experience

Education

High school diploma or equivalent

Business/Retail-related education (advantage)

Tools

POS systems

Job description

Mayors Jewelers in Miami, FL is seeking a Sales Specialist to deliver exceptional client service in a luxury retail setting. You will greet clients, understand needs, present collections, and guide purchase decisions while aiming to exceed sales targets.

The role requires maintaining product knowledge, supporting visual merchandising, and coordinating repairs and special orders. Flexibility to work evenings, weekends, and holidays is needed.