Luxury Jewelry Order & Service Manager

Messika; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

Messika, a Parisian Haute Joaillerie Maison, is looking for a detail-oriented professional to manage the order lifecycle for Wholesale, Retail, and E-commerce partners. The role requires overseeing order management tasks, acting as a key contact for clients, and maintaining exceptional service standards. The ideal candidate has 3–5 years of experience in luxury or jewelry operations, a Bachelor's degree, and strong skills in ERP systems. Candidates fluent in English will be prioritized, with French as a plus.

Qualifications

• 3–5 years of experience in a comparable role in the jewelry or luxury industry.
• Demonstrated solid experience in corporate retail sales administration.
• Fluency in English is essential; French is an advantage.

Responsibilities

• Manage end-to-end order management processes in the ERP system.
• Act as the main point of contact for boutiques and e-commerce clients.
• Monitor delivery lead-times and prioritize customer orders.

Skills

ERP systems proficiency

Microsoft Office Suite (Excel)

Customer service skills

Operational support

Education

Bachelor's degree

Tools

M3 ERP system

Job description

Messika, a Parisian Haute Joaillerie Maison, is looking for a detail-oriented professional to manage the order lifecycle for Wholesale, Retail, and E-commerce partners. The role requires overseeing order management tasks, acting as a key contact for clients, and maintaining exceptional service standards. The ideal candidate has 3–5 years of experience in luxury or jewelry operations, a Bachelor's degree, and strong skills in ERP systems. Candidates fluent in English will be prioritized, with French as a plus.