Luxury Jewelry Client Services Specialist

Wayne State University; Princeton (NJ); On-site; USD 25,000 - 36,000; Full time

Job summary

Hamilton's Princeton location is seeking a Client Services Associate to represent the brand and guide clients through the repair process, from intake to completion. You will explain options, estimate costs using pricing guides, document items, and coordinate with sales and service teams to deliver an exceptional in-store experience for luxury clients.

This role emphasizes compassionate listening, clear communication, and the ability to handle high-value merchandise with care in a fast-paced

Qualifications

• High school diploma or GED required.
• 1 year of relevant experience preferred.
• Experience with luxury or high-value merchandise is a plus.

Responsibilities

• Take in and enter repairs into Hamilton’s proprietary system per company standards.
• Explain repair options and process to clients, and inform them about work to be done.
• Utilize pre-set pricing guides to estimate repair costs at take-in.
• Document client property and update systems as needed.
• Coordinate with sales, service professionals, and management to enhance client experience.
• Follow up with clients regarding repair status and pickup arrangements.

Skills

High school diploma or GED

1 year of relevant experience

Basic computer proficiency

Ability to multi-task

Excellent verbal and written коммуника

Interpersonal communication

Organizational skills

Independent and teamwork

Handle high value merchandise

Education

High school diploma or GED

Job description

Hamilton's Princeton location is seeking a Client Services Associate to represent the brand and guide clients through the repair process, from intake to completion. You will explain options, estimate costs using pricing guides, document items, and coordinate with sales and service teams to deliver an exceptional in-store experience for luxury clients.

This role emphasizes compassionate listening, clear communication, and the ability to handle high-value merchandise with care in a fast-paced