Luxury Brand Experience & Partnerships Specialist

Hamilton Jewelers; Princeton (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

Hamilton Jewelers in Princeton is seeking a Brand Operations and Performance Specialist to elevate the client experience with key brand partners and Hamilton’s own brand. You will curate luxury service standards, implement education and hospitality programs, and liaise with partners to launch trainings and events.

Weekend and peak-season work may be required. The role emphasizes impeccable written communication, a passion for excellence in customer service, and the ability to manage multiple

Qualifications

• Experience in high-end jewelry or luxury environments.
• Hospitality or concierge experience.
• Existing product and merchandise knowledge.
• Impeccable written communication.
• Ability to manage multiple tasks under deadlines.

Responsibilities

• Curate and enhance the brand partner experience for Hamilton through engagement and efficiency.
• Implement procedures for brand education, service excellence, and customer experience across channels.
• Craft communication excellence for client interactions related to brand partners and Hamilton.
• Respond to client inquiries about brand partners and triage communications professionally.
• Ensure proper follow-up from associates to clients with brand inquiries and adjust follow-up cadence.
• Identify internal/external resources to integrate into the brand partner experience via promotions and partnerships.
• Assist in executing events that elevate Hamilton’s brand position and partner brands.
• Collaborate with brand partners on trainings, launches, and tech tools to share best practices.
• Work with Technology & Enablement to elevate client and team experiences.
• Develop procedures to assess client experience including surveys and feedback opportunities.

Skills

Client experience

Communication skills

Excellence in service

Multitasking under deadlines

Trend awareness

Self-development

CRM proficiency

Education

Luxury jewelry experience

Hospitality/concierge experience

Product knowledge

Tools

CRM systems

Job description

Hamilton Jewelers in Princeton is seeking a Brand Operations and Performance Specialist to elevate the client experience with key brand partners and Hamilton’s own brand. You will curate luxury service standards, implement education and hospitality programs, and liaise with partners to launch trainings and events.

Weekend and peak-season work may be required. The role emphasizes impeccable written communication, a passion for excellence in customer service, and the ability to manage multiple