Luxury Island Travel Planner (Hybrid - Remote/On-site)

Little Gem Resorts; Cochituate (MA); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Winnetu Oceanside Resort, The Nantucket Hotel, and Lovango Resort & Beach Club in a boutique hospitality group are seeking a full-time Reservations Specialist for a hybrid role based in Wayland, MA. You will be the friendly voice guiding guests through island getaways.

The position emphasizes travel planning, luxurious accommodations, and collaboration with a close-knit team to deliver unforgettable experiences, with training and a flexible schedule.

Qualifications

• Loves talking on the phone and connecting with guests.
• Strong focus on guest experience with multi-tasking ability.
• Willingness to contribute to a collaborative environment.
• Experience with Martha's Vineyard, Nantucket or USVI is a plus but not required.

Responsibilities

• Engage guests in informative phone conversations about accommodations and island experiences.
• Provide expert travel planning and transportation options for island getaways.
• Collaborate with the team to continuously improve guest satisfaction and luxury service.

Skills

Phone etiquette/communication

Cheery personality

Computer proficiency

Professional and reliable

Team player

Self-starter

Idea generator

Job description

Winnetu Oceanside Resort, The Nantucket Hotel, and Lovango Resort & Beach Club in a boutique hospitality group are seeking a full-time Reservations Specialist for a hybrid role based in Wayland, MA. You will be the friendly voice guiding guests through island getaways.

The position emphasizes travel planning, luxurious accommodations, and collaboration with a close-knit team to deliver unforgettable experiences, with training and a flexible schedule.