Luxury Interiors CX Lead

Murray Resources - Best Staffing Agency; Houston (TX); On-site; USD 61,000 - 75,000; Full time

Job summary

Unknown is seeking a Customer Experience Supervisor to lead a high-performing customer service team onsite in Houston, TX. The role focuses on elevating the end-to-end customer journey and coaching reps to deliver exceptional service across all touchpoints.

The position requires a Bachelor's degree and experience in luxury retail, interior design, or related fields, with strong communication skills and proficiency in CRM tools like Salesforce.

Qualifications

• Proven experience leading a call center or customer service team.
• Bachelor’s degree in business administration, marketing or related field.
• Experience directing customer experience programs and initiatives.
• Strong communication and coaching capabilities.
• Familiarity with CRM tools and contact center technologies.

Responsibilities

• Develop and implement customer experience strategies to enhance satisfaction and loyalty.
• Lead and manage a team of customer service representatives with guidance and training.
• Monitor customer interactions and identify areas for improvement.
• Analyze feedback and data to identify trends and process improvements.
• Collaborate with cross-functional teams to resolve issues and ensure a seamless experience.
• Maintain customer service standards, policies, and procedures.
• Conduct regular performance evaluations and provide constructive feedback.
• Assist management in setting call center goals by preparing reports.

Skills

Leadership experience

Call center management

Customer service excellence

Multi-channel communication

KPI setting & monitoring

Problem solving

Training & coaching

Salesforce

Education

Bachelor's degree in business administration or marketing

Tools

Salesforce

Job description

Unknown is seeking a Customer Experience Supervisor to lead a high-performing customer service team onsite in Houston, TX. The role focuses on elevating the end-to-end customer journey and coaching reps to deliver exceptional service across all touchpoints.

The position requires a Bachelor's degree and experience in luxury retail, interior design, or related fields, with strong communication skills and proficiency in CRM tools like Salesforce.