Customer Experience Supervisor - Lead CX & Team Growth

Visual Comfort & Co.

Houston (TX)

On-site

USD 57,800 - 78,200

Full time

14 days+

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Benefits offered by this job

Work-Life Balance

Training & Development

Paid Time Off

Holidays

Compensation

Health Benefits

Insurance

Retirement

Job summary

Visual Comfort & Co. is seeking a Customer Experience Supervisor in Houston to lead the customer service team and enhance the end-to-end customer journey. You will guide training, develop strategy, and ensure exceptional service at every touchpoint.

The role requires a Bachelor's degree and proven call center or supervisory experience. Expect a structured training program, competitive compensation, and comprehensive benefits. Flexible scheduling and weekend availability may be required.

Qualifications

Bachelor's degree in business administration, Marketing, or a related field.
Proven experience in call center, customer service, or supervisory roles.
Proficient with customer service software tools and phone systems.
Excellent verbal and written communication skills.
Strong leadership, problem-solving and data analysis abilities.

Responsibilities

Develop and implement customer experience strategies to enhance satisfaction and loyalty.
Lead and manage a team of customer service representatives; provide guidance and training.
Monitor and evaluate customer interactions to identify areas for improvement.
Collaborate with cross-functional teams to resolve issues and ensure seamless experiences.
Maintain customer service standards, policies and procedures; conduct regular performance reviews.