Luxury Ice Rink Attendant – Guest Experience

Goldener Hirsch, Auberge Collection; Park City (UT); On-site; USD 21,000 - 26,000; Full time

Job summary

Goldener Hirsch, Auberge Collection in Park City, Utah, seeks an Ice Rink Attendant to manage our luxury ice rink with a focus on safety and guest satisfaction. This role involves assisting guests, handling skate fittings, and guiding guests through liability waivers and ticket processes.

Bring a service-oriented attitude to a premium environment and collaborate with hotel teams to support holiday programming and guest requests. Outdoor winter work is required and the shift runs 11:00 AM–7:00 PM.

Qualifications

• Experience in guest-facing roles is preferred.
• Ability to work outdoors in winter conditions.
• Capacity to assist guests with skate fittings.
• Lift and carry up to 25 pounds.
• Shift: 11:00 AM to 7:00 PM.

Responsibilities

• Welcome guests and provide a warm, personalized ice-skating experience that reflects the luxury hospitality standards of Goldener Hirsch and Auberge Collection.
• Manage on-site ticket sales, check in guests with advance ticket purchases, and monitor session capacity to ensure a safe and enjoyable experience.
• Ensure all guests have completed and signed the required liability waiver before accessing the ice rink.
• Assist guests with selecting and properly fitting ice skates, ensuring the correct size and a comfortable fit.
• Oversee skate rental operations, including issuing, collecting, sanitizing, organizing, and maintaining accurate rental inventory.
• Maintain the cleanliness, organization, and overall presentation of the ice rink and surrounding rental areas.
• Monitor the rink environment and promptly communicate any safety concerns, maintenance needs, equipment issues, or guest incidents to management.
• Collaborate with the Guest Experience, Front Desk, and Concierge teams to support holiday programming, special activities, and guest requests.

Skills

Guest service

Safety awareness

Job description

Goldener Hirsch, Auberge Collection in Park City, Utah, seeks an Ice Rink Attendant to manage our luxury ice rink with a focus on safety and guest satisfaction. This role involves assisting guests, handling skate fittings, and guiding guests through liability waivers and ticket processes.

Bring a service-oriented attitude to a premium environment and collaborate with hotel teams to support holiday programming and guest requests. Outdoor winter work is required and the shift runs 11:00 AM–7:00 PM.