Aspen Ice Rink Attendant — Luxury Guest Experience

Hotel Jerome, Auberge Collection; Aspen (CO); Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

Hotel Jerome, Auberge Collection in Aspen invites dynamic individuals to join our winter rink team. You will welcome guests, size and fit skates, and supervise ice sessions while upholding safety, service, and brand standards.

Responsibilities include guest check-in, skate fitting, maintaining ice and equipment, and supporting events and private rentals. CPR/First Aid may be preferred, with evening and weekend availability required.

Formación

• Prior guest-facing role required; rink/ice, recreation, ski, or hospitality experience preferred.
• Friendly, calm under pressure, clear communicator; comfortable enforcing safety rules.
• Must be able to stand/walk for long periods; lift/push/pull up to 40 lbs; work outdoors in winter conditions.
• CPR/First Aid preferred (or willing to obtain).
• Able to work evenings, weekends, school holidays, and peak periods.

Responsabilidades

• Welcome guests, manage queues, verify waivers, process payments, and explain rink rules, schedules, and capacity limits.
• Size, fit, and sanitize skates/helmets; assist with lace-up and adjustments; issue skate aids as needed.
• Monitor ice conditions and guest behavior; pace sessions; enforce rules with confidence and courtesy.
• Respond to slips/falls; provide basic first aid and complete incident reports; escalate to Security/Manager as needed.
• Perform light ice maintenance between sessions (shovel/squeegee/edging).
• Set and reset the rink deck (benches, mats, signage, queue stanchions) and maintain clear 5-ft egress around the perimeter.
• Track inventory; sanitize and rack skates/helmets; sharpen skates per schedule; flag repairs/defects.
• Support holiday activations, family sessions, and private rentals.
• Operate POS; reconcile session counts and cash/charge summaries; maintain opening/closing checklists and logs.

Conocimientos

Guest service

Clear communication

Safety enforcement

Herramientas

POS system

Descripción del empleo

Hotel Jerome, Auberge Collection in Aspen invites dynamic individuals to join our winter rink team. You will welcome guests, size and fit skates, and supervise ice sessions while upholding safety, service, and brand standards.

Responsibilities include guest check-in, skate fitting, maintaining ice and equipment, and supporting events and private rentals. CPR/First Aid may be preferred, with evening and weekend availability required.