Aspen Ice Rink Attendant — Guest Safety & Service

Auberge Resorts Collection; Aspen (CO); On-site; USD 17,000 - 25,000; Full time

Job summary

Hotel Jerome, Auberge Collection in Aspen, seeks a friendly rink associate to create a warm, safe, and memorable skating experience in the courtyard rink. You’ll greet guests, size and fit skates, supervise the ice, support activations, and uphold safety, service, and brand standards.

Responsibilities include guest check-in, skate fitting, safety enforcement, light ice maintenance, inventory control, programming for holidays and private rentals, and POS cash handling.

Qualifications

• Prior guest-facing role required; rink/ice, recreation, ski, or hospitality experience preferred.
• Friendly, calm under pressure, clear communicator; comfortable enforcing safety rules.
• Must be able to stand/walk for long periods; lift/push/pull up to 40 lbs; work outdoors in winter conditions.
• CPR/First Aid preferred (or willing to obtain).
• Able to work evenings, weekends, school holidays, and peak periods.

Responsibilities

• Guest service & check-in: Welcome guests, manage queues, verify waivers, process payments, explain rink rules, schedules, and capacity limits.
• Size, fit, and sanitize skates/helmets; assist with lace-up and adjustments; issue skate aids as needed.
• Safety & supervision: Monitor ice conditions and guest behavior; pace sessions; enforce rules with confidence and courtesy.
• Respond to slips/falls; provide basic first aid and complete incident reports; elevate to Security/Manager as needed.
• Rink operations: Perform light ice maintenance between sessions; set and reset the rink deck; maintain clear 5-ft egress around perimeter.
• Equipment care: Track inventory; sanitize and rack skates/helmets; sharpen skates per schedule; flag repairs/defects.
• Programming & events: Support holiday activations, family sessions, and private rentals.
• Administration: Operate POS; reconcile session counts and cash/charge summaries; maintain opening/closing checklists and logs.

Skills

Guest service

Communication

Safety awareness

First Aid

Outdoor work

Education

CPR/First Aid certification

Job description

Hotel Jerome, Auberge Collection in Aspen, seeks a friendly rink associate to create a warm, safe, and memorable skating experience in the courtyard rink. You’ll greet guests, size and fit skates, supervise the ice, support activations, and uphold safety, service, and brand standards.

Responsibilities include guest check-in, skate fitting, safety enforcement, light ice maintenance, inventory control, programming for holidays and private rentals, and POS cash handling.