Housekeeping Supervisor: Elevate Guest Experience

Starwood Hotels; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Starwood Hotels is seeking a Housekeeping Supervisor to coordinate daily housekeeping operations, manage guest requests, and ensure adherence to safety and privacy standards across departments. This role emphasizes teamwork, professionalism, and delivering high-quality service to guests.

The position requires strong organizational skills, attention to detail, and the ability to work in a fast-paced environment as part of a 24-hour operation.

Qualifications

• Experience in guest services or hospitality roles.
• Commitment to cleanliness and high standards.
• Proficient in English communication, both verbal and written.
• Comfort with technology (computers, tablets) and basic digital processes.
• Strong time management and organizational skills.
• Demonstrates integrity and professional conduct.
• Excellent interpersonal skills and customer focus.
• Ability to work well in a team and adapt to changes.

Responsibilities

• Coordinate daily housekeeping operations and clerical tasks.
• Manage guest requests and communicate with various departments.
• Maintain department records and safety/privacy of guests.
• Uphold company policies and quality standards across shifts.
• Train and support staff to meet service expectations.
• Prepare and review housekeeping paperwork and reports.
• Respond to urgent repairs with appropriate teams when needed.

Skills

Guest service experience

Attention to detail

English proficiency

Technology literacy

Time management

Integrity

Interpersonal skills

Teamwork

Tools

Computers

iPads

Job description

Starwood Hotels is seeking a Housekeeping Supervisor to coordinate daily housekeeping operations, manage guest requests, and ensure adherence to safety and privacy standards across departments. This role emphasizes teamwork, professionalism, and delivering high-quality service to guests.

The position requires strong organizational skills, attention to detail, and the ability to work in a fast-paced environment as part of a 24-hour operation.