Luxury Hotel Server: Create WOW Moments for Guests

Montage Hotels & Resorts; Healdsburg (CA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Free meals

Free uniforms and cleaning

Hotel discounts

Healthcare benefits

401k retirement plan with company匹ng

Job summary

Montage Healdsburg is seeking a Server to deliver exceptional food and beverage experiences in a luxury hotel setting. You will assist guests with menu selections, take orders, and ensure timely service while maintaining high standards of cleanliness and safety.

The role requires attention to detail, teamwork, and a passion for guest satisfaction, with opportunities for growth and involvement in hospitality events.

Qualifications

• One year minimum of experience in food and beverage operations, a plus
• Prior micros or other systems experience, a plus
• Luxury hotel experience, a plus

Responsibilities

• Ensure food and beverages are being served in a professional and timely manner
• Assist guests with menu selections, providing recommendations and answering questions about ingredients, preparation methods, and dietary restrictions.
• Take food and beverage orders accurately and efficiently, ensuring special requests or modifications are recorded and communicated to the kitchen staff.
• Anticipate guest needs throughout the meal service, such as refilling drinks, clearing empty plates, and offering dessert or coffee options.
• Check in with guests periodically to ensure satisfaction with their meals and address any concerns or issues promptly.
• Promote menu items, specials, and promotions to guests, using suggestive selling techniques to increase sales and enhance the dining experience.
• Adhere to all cleaning and safety standards
• Attend daily pre-shift meeting
• Consistently follow the food & beverage sequence of service with the utmost attention to detail
• Deliver on guests’ expectations and have the desire to create WOW moments
• Perform additional duties as assigned that may be outside of the normal scope of duties, based on business needs

Job description

Montage Healdsburg is seeking a Server to deliver exceptional food and beverage experiences in a luxury hotel setting. You will assist guests with menu selections, take orders, and ensure timely service while maintaining high standards of cleanliness and safety.

The role requires attention to detail, teamwork, and a passion for guest satisfaction, with opportunities for growth and involvement in hospitality events.