Luxury Hotel Security Officer: Guest Safety & Service

Hotel Nikko Of San Francisco 150 Powell St; San Francisco (CA); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Zero-deductible Medical Plan

Dental (PPO/DMO)

PTO

Vision

Birthday Pay

401K Matching Program

Employee Discounts

Job summary

Hotel Nikko San Francisco seeks a Security Officer to protect guests, staff and assets while upholding Forbes 5 Star service standards. Prior luxury hotel experience is preferred. You will work in a fast-paced environment, handling security duties, emergencies, and guest interactions with professionalism.

The role requires flexibility for weekends/holidays and various shifts, along with strong communication and teamwork to maintain a safe, welcoming property.

Qualifications

• At least one year of hotel/security experience.
• Must be available to work weekends, holidays and any assigned shift including AM/PM/MID/OVERNIGHT.
• Must read, write and understand English fluently.
• Very good written and oral communication skills.
• Hospitality-driven with a positive, professional attitude and team orientation.
• Ability to manage several tasks and adapt to changing priorities.

Responsibilities

• Safeguard hotel assets, including employees and guests.
• Provide exceptional service to employees and guests at all times.
• Address any suspicious or unauthorized activity and respond appropriately.
• Escort staff and guests as directed.
• Prepare detailed written reports for security events.
• Control and monitor the post to ensure a safe environment.
• Manage dispatch office duties including calls, radios, and access control.
• Render basic first aid/CPR/AED as required.
• Coordinate with local law enforcement when needed.

Skills

Excellent communication

Team player

Fluent English

Hospitality-driven

Multitasking

Weekend/holiday readiness

Job description

Hotel Nikko San Francisco seeks a Security Officer to protect guests, staff and assets while upholding Forbes 5 Star service standards. Prior luxury hotel experience is preferred. You will work in a fast-paced environment, handling security duties, emergencies, and guest interactions with professionalism.

The role requires flexibility for weekends/holidays and various shifts, along with strong communication and teamwork to maintain a safe, welcoming property.