SECURITY OFFICER

Hotel Nikko Of San Francisco Inc 150 Powell St; San Francisco (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical Plan

Pre-Tax Commuter Benefit

Dental Plan

Vision Plan

401K Matching

Job summary

Hotel Nikko San Francisco seeks a Security Officer to safeguard assets, guests and employees while delivering Forbes 5 Star service. The role interacts with guests and staff, requiring calm judgment, teamwork and strong communication.

Responsibilities include monitoring posts, dispatch duties, incident reporting, basic first aid, and collaboration with local law enforcement as needed. Weekend/holiday availability is required.

Qualifications

• At least one year of hotel/security experience.
• Must be available to work weekends, holidays and any assigned shift, including AM/PM/MID/OVERNIGHT.
• Must be able to read, write and understand English fluently.
• Very good written and oral communication skills.

Responsibilities

• Safeguard hotel assets, including employees and guests.
• Provide exceptional employee and guest service at all times.
• Address any individual found to be suspicious, uncooperative and/or in unauthorized areas.
• Escort employees and guests as directed or requested.
• Prepare detailed written reports.
• Control and monitor the assigned post to minimize risk and ensure a safe environment.
• Manage calls, computers, surveillance, keys, badging and radio traffic in dispatch office.
• Render basic first aid, CPR/AED as required.
• Team with local law enforcement as required.

Skills

Customer service

Security experience

English fluency

Communication skills

Team player

Job description

Job SummaryThe Security Officer at the hotel works to protect all assets to include property, guests and employees. This position works closely with front facing guests and must adhere to the Forbes 5 Star Service Standards. Prior experience working in luxury hotel properties is preferred.Job Duties and ResponsibilitiesSafeguard hotel assets, including employees and guestsProvide exceptional employee and guest service at all timesAddress any individual found to be suspicious, uncooperative and/or in unauthorized areasEscort employees and guests as directed or requestedPrepare detailed written reportsControl and monitor the assigned post to minimize risk and ensure a safe and secure environmentManage calls, computers, surveillance, keys, badging and radio traffic in dispatch officeRender basic first aid, CPR/AED as requiredTeam with local law enforcement as requiredAny and all other job duties assignedRequired QualificationsAt least one year of hotel/security experience. Military or law enforcement experience a plusMust be available to work weekends, holidays and any assigned shift as needed, including AM/PM/MID/OVERNIGHTMust be able to read, write and understand English fluentlyVery good written and oral communication skillsExercise excellent judgement and problem solving abilityMust be hospitality-driven individual and with a very positive, professional and friendly attitudeMust be a team playerMust have the ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectivesMust have the ability to speak distinctly and persuasivelyMust be able to respond calmly and make rational decisions when handling employee and guest conflictsMust be able to work independentlyMust be able to sit, stand and walk for long periods of time (4 hours)Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways, escalators and/or elevatorsMust have the ability to lift and carry up to 50lbs., and have the ability to push, pull, reach, bend, twist, stoop and kneelMust have the manual dexterity to operate a computer and other necessary office equipmentMust be able to tolerate areas containing dust, loud noises, strong odors, cigarette smoke and bright lightsMust be able to respond to visual and aural cuesHotel Nikko San Francisco is a luxury property located just off Union Square in downtown San Francisco, with 532 guest rooms and suites, 22,000 square feet of meeting and banquet room space, and five food & beverage outlets: 24-hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinstein’s at the Nikko.Our culture is based on 5 Core Values: Service, Collaboration, Credibility, Achievement, and Fun. We are seeking candidates who can deliver the Nikko tradition of outstanding customer service and help us fulfill our Mission of creating “Fantastic Memories” (Subarashii Omoide) to our external and internal guests. Consistently ranked as a \"Best Place to Work\" and “Best and Brightest Companies to Work For” in the SF Bay Area. Hotel Nikko San Francisco offers competitive salaries and a fun and rewarding work environment.Full Time Hourly Benefits:Zero-deductible Medical PlanPre-Tax Commuter and Parking BenefitsDental (PPO/DMO)PTOVisionFloating HolidaysChiropractic and Acupuncture ServicesBirthday PayLife Insurance401K Matching ProgramFlexible Spending Account (FSA)2% Company Profit SharingHotel Nikko San Francisco Full Time Hourly Perks:Friends & Family Rates at Nikko/Okura HotelsReciprocity Rates at Participating HotelsEmployee Discounts in ANZU and Feinstein’s at the NikkoTravel Assistance through Mutual of OmahaFree Employee Dining Room MealsEmployee Computer Access for Web Browsing and PrintingFitness/Gym ReimbursementEmployee Job Referral ProgramEmployee Recognition Programs and Employee Appreciation EventsDiscounts on the following: Offsite Parking, Personal Dry Cleaning & Laundry, Movie Tickets, Amusement Park Tickets, Work Safety ShoesImportant Notice:This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time-to-time.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hotel Nikko is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hotel Nikko hiring policies require a background check for all applicants working directly with at-risk populations.