Luxury Hotel Security & Guest Experience Lead

Montage International; Baltimore (MD); On-site; USD 25,000 - 36,000; Full time

Job summary

Montage International in Baltimore is seeking a Security Officer to patrol the property and ensure guest safety while upholding luxury service standards. You will respond to incidents, document reports, and coordinate with the security team during shifts.

Requirements include a high school diploma, 2–3 years of security experience, CPR/First Aid certification, and the ability to obtain a valid Guard Card. Luxury hotel experience is preferred, with strong computer and customer service skills.

Qualifications

• High School Diploma or equivalent required.
• Bachelor's Degree preferred.
• 2–3 years of Security experience.
• CPR/First Aid certified and ability to present current Guard Card.
• Luxury hotel experience strongly preferred.
• Advanced skills in Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Patrol interior and exterior property daily.
• Check doors, restrict areas, and identify safety hazards.
• Respond to guest and associate calls; prioritize emergencies.
• Draft incident reports and maintain logs (key logs, lost and found, contractor passes).
• Maintain daily shift logs and pass-downs; ensure logs are complete.
• Monitor CCTV; provide professional security presence with customer service.

Skills

Security experience

CPR/First Aid certified

Education

High School Diploma or equivalent

Bachelor’s Degree

Tools

Microsoft Office Suite

Job description

Montage International in Baltimore is seeking a Security Officer to patrol the property and ensure guest safety while upholding luxury service standards. You will respond to incidents, document reports, and coordinate with the security team during shifts.

Requirements include a high school diploma, 2–3 years of security experience, CPR/First Aid certification, and the ability to obtain a valid Guard Card. Luxury hotel experience is preferred, with strong computer and customer service skills.