Luxury Hotel Sales Coordinator — VIP Client Relations

Fairmont Hotels & Resorts; Santa Monica (CA); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Discounted hotel rates

Learning programs through Academy

Planet 21 CSR initiatives

Career development opportunities

Pay rate: $31.50 USD per hour

Job summary

Fairmont Miramar Hotel & Bungalows in Santa Monica, CA, seeks a skilled Sales professional to coordinate and execute client-focused sales activities. The role requires strong communication with cross-department teams, handling special arrangements, and preparing sales documents to support the sales process.

The ideal candidate has luxury hotel sales experience, is highly organized, and excels under pressure.

Qualifications

• Previous Sales experience required; luxury hotel experience preferred.
• Computer literate in Microsoft Windows applications and/or relevant computer applications required.
• Experience with Opera Cloud and Microsoft Office preferred.
• Ability to multi-task and work under pressure.
• Highly organized, results-oriented with ability to be flexible and to work well under pressure, strong level of initiative required.
• Proven command of the English language, both oral and written. Excellent telephone etiquette. Proficient skills in proofreading and editing.
• Managing budgets, schedules and reports.
• A team player who enjoys contact with clients and general public.

Responsibilities

• Communicates client preferences to cross-departmental teams.
• Review and action any special arrangements.
• Prepare sales-related documents throughout the sales process.
• Prompt response to internal and external guests’ inquiries.
• Perform sites of the property.
• File all internal and external events event bookings and include all required information for file creation and applicable maintenance.
• Assist with incoming phone calls and emails to the Corporate and Leisure Office, qualify the inquiry and distribute.
• Complete reservations for travel agent rates, complimentary stays and site inspections.
• Cultivate and maintain relationships with clients and travel agency partners.
• Attend department and other property meetings as required
• Greet and assist VIP clients and industry guest when visiting the property.

Skills

Sales experience

English proficiency

Multitasking

Organizational skills

Customer service

Tools

Opera Cloud

Microsoft Office

Job description

Fairmont Miramar Hotel & Bungalows in Santa Monica, CA, seeks a skilled Sales professional to coordinate and execute client-focused sales activities. The role requires strong communication with cross-department teams, handling special arrangements, and preparing sales documents to support the sales process.

The ideal candidate has luxury hotel sales experience, is highly organized, and excels under pressure.