Luxury Hotel Restaurant Supervisor – Service Excellence

Pyramid Global Hospitality; Raleigh (NC); On-site; USD 27,000 - 39,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Restaurant Supervisor to lead front-of-house operations at the StateView Hotel, part of the Marriott Autograph Collection. The role focuses on delivering exceptional guest experiences, guiding a team, and maintaining service standards aligned with Benchmark expectations.

You will drive leadership, hiring, training, and cost-control efforts while ensuring smooth day-to-day operations in a luxury hotel setting.

Qualifications

• Prior experience in a restaurant within a luxury hotel or full-service resort.
• Strong customer service skills and the ability to lead a team.
• Proven decision-making abilities in high-pressure environments.
• Well-organized with attention to cost controls and service standards.

Responsibilities

• Lead and supervise daily Food & Beverage operations to meet fiduciary and quality goals.
• Coordinate with staff, hire and train team members, and ensure guest satisfaction.
• Implement cost controls and maintain high standards of food, beverage, and service quality.
• Manage inventory, product utilization, and departmental systems to optimize operations.

Skills

Restaurant experience

Customer service

Decision making

Team leadership

Organization

Tools

Micros

Job description

Pyramid Global Hospitality is seeking a Restaurant Supervisor to lead front-of-house operations at the StateView Hotel, part of the Marriott Autograph Collection. The role focuses on delivering exceptional guest experiences, guiding a team, and maintaining service standards aligned with Benchmark expectations.

You will drive leadership, hiring, training, and cost-control efforts while ensuring smooth day-to-day operations in a luxury hotel setting.